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Job/Position DescriptionThis is a temporary position that is expected to end on 08/31/2025. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.Are you a highly-motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon itsand#146; core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team! Comprehensive Compensation Package:Annual Starting Salary$36,901.20Employer Paid Health Benefits$3,735.60 Vacation Leave Accrued Annually$1,845.06Sick Leave Accrued Annually$1,845.06Total Annual Starting Salary and Benefit Package$44,326.92* Note: This is a representation and actual compensation packages may vary.Essential Job FunctionsAs a Texas Works Advisor I (TWA I) / Medical Eligibility Specialist I (MES I) / Hospital Base Worker I (HBW I) you will receive paid, formal, training to perform the following essential job functions:and#149;Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.and#149;Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.and#149;Compute and authorize benefits based on eligibility determination. and#149;Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes. and#149;Perform other duties, as assigned.Registrations, Licensure Requirements or CertificationsNoneKnowledge Skills Abilitiesand#149;Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.and#149;Read, understand, apply and explain detailed regulations and policies. and#149;Perform basic arithmetic functions.and#149;Manage time efficiently by establishing priorities in accordance to importance of deadlines.and#149;Establish and maintain effective work relationships with others. and#149;Ability to communicate effectively both verbally and in writing. and#149;Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.and#149;Follow written and oral directions and instructions. Initial Screening CriteriaOne (1) year of customer service experience with public contact which can include retail, call center https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=597416 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.