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Overview

Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, and government client missions, focused on minimizing risk through the delivery of quality outcomes.

The Cellular Operations Lead will support the ANGRC IT Help Desk Support Services Contract serving as a focal point to receive cellular services for the campus and all cellular request actions administered as parts of the contract. All duties and responsibilities performed in accordance with the Core Values of Cayuse.

Responsibilities

• Responsible for the design, development, documentation, analysis, creation, testing of current/future processes to support the ANGRC's cellular device footprint.

• Provide end users the following cellular services:

• Issuance of 450 total cellular devices to end users.

• Provision users’ mobile phones for email capabilities using Defense Information Systems Agency (DISA) or Air Forces mandated processes. Maintain working accountability of current cellular devices to include name of customer, customer directorate, phone number, IMEI number, serial number, and device type within the ANGRC SharePoint site

• Reformat cellular devices for reuse when returned by end users (4-6 per week)

• Process all cellular requests using a local Mobility request tool to ensure accountability of cellular issued devices (10-15 per week)

• Inform the TPOC when support supplies such as covers, chargers, keyboards, and stylus pens fall below an agreed bench stock level (2-3 times per year). The Government will order, and purchase supplies based upon request

• Meet the Telcom and Mobile Device Service Delivery model.

• Other duties as assigned.

Qualifications

Minimum Qualifications:

• High School Diploma

• Bachelor’s degree in design (graphic, interaction, visual communications, product, industrial)

• 3+ years’ experience in mobile technology support

• 1+ years’ experience in remote cellular management systems such as Mobile Iron and Blackberry unified endpoint management

• Secret Security Clearance or the ability to obtain one.

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Excellent verbal and written communication skills.

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to act with professionalism and confidentiality.

• Skill in managing multiple priorities and tasks concurrently to meet deadlines while establishing and maintaining cooperative working relationships with others.

• Proficient with Microsoft Office Suite or related software.

Reports to : Program Manager

Working Conditions:

• Professional office environment

• Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

• Must be able to establish a productive and professional workspace.

• Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.

• May be asked to travel for business or professional development purposes.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer .

Pay Range

USD $75,000.00 - USD $85,000.00 /Yr.

Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1619/cellular-operations-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743)

Location US-MD-Andrews Airforce Base

ID 102411

Category Information Technology

Position Type Full-Time Salary Exempt

Remote No

Clearance Required Secret