Experience Inc. Jobs

Yukon Equipment Inc.

Regular

JOB SUMMARY:

The Senior Equipment Rental Specialist is responsible for researching, assisting with, and coordinating whole goods and heavy equipment sales. This position is also responsible for assisting the Rental and Service Departments in maintaining the rental equipment fleet.

ESSENTIAL FUNCTIONS:

• Customer Interaction and Support:
  • Greet customers at the rental counter and assist them in selecting the most suitable tools or machines for their needs.
  • Provide detailed explanations of rental options, including hourly, daily, and weekly rates, as well as rental terms.
  • Demonstrate equipment and answer customer inquiries to ensure a thorough understanding of product functionality.
  • Evaluate and address customer satisfaction, resolving any issues or concerns that arise.
• Rental and Inventory Management:
  • Review and process all incoming rental paperwork for accuracy and completeness.
  • Manage and maintain current rental inventory, ensuring equipment is clean, well-organized, and ready for the next customer.
  • Check returned equipment for damage, usage hours, mileage, and fuel levels.
  • Coordinate rental schedules and ensure smooth execution of rental requests and reservations.
• Rental Administrative Functions:
  • Handle inside sales by supporting telephone and walk-in customers, negotiating and placing orders for construction/industrial equipment.
  • Create and provide rental quotes to customers, both written and verbal.
  • Prequalify rental customers by submitting credit applications and researching company histories as needed.
  • Generate and manage Rental Purchase Options (RPOs) for rental customers with the approval of the General or Operations Managers.
  • Service existing accounts and develop new business through phone calls, site visits, and email communication.
• Operational Duties:
  • Load, unload, and prepare equipment for rental, ensuring proper functioning and readiness.
  • Track rentals from initiation to completion, including delivery, payment authorization, and customer satisfaction.
• Administrative and Organizational Skills:
  • Keep detailed records of all rentals and transactions.
  • Submit rental orders for sold or stocked units and manage inventory accordingly.
  • Maintain an organized work environment to enhance efficiency and effectiveness.
  • Demonstrate a professional attitude at all times, ensuring high levels of customer satisfaction.

SUPERVISORY RESPONSIBILITIES:

This position oversees the workflow and provides frontline supervision of temporary rental yard staff.

KNOWLEDGE, SKILLS, and ABILITIES:

• Basic understanding of sales and rental industry; general knowledge of industry best practices and procedures.
• General A/P and A/R knowledge.
• General supervisory skills.
• Familiarity with operating heavy equipment and willingness to learn heavy equipment trade.
• Ability to operate a forklift, or willingness to be trained to operate a forklift.
• Ability to operate a motor vehicle in a safe and efficient manner.
• Ability to read and interpret documents such as employee handbooks, safety instructions, and other procedure manuals.
• Ability to write routine reports and correspondence.
• Excellent analytical and technical skills with the ability to apply information to Company products.
• Demonstrated strong organization and time management skills.
• Ability to communicate effectively, including before groups of people.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to be consistently at work and on time.
• Ability to follow instructions, respond to management directions; take responsibility for own actions; complete tasks on time or notify appropriate person with an alternate plan. Ability to multi-task and ask for help and/or offer help when needed.
• Ability to maintain a professional appearance.
• Ability to effectively oversee the workflow and provide direction to temporary or seasonal staff.
• Ability to work in a team environment.
• Good working knowledge of various personal computer business software applications presently used by the Company. Ability to learn new applications.
• Ability to learn and understand the Companys Standard Operating Procedures (SOPs).
• Ability to actively listen and provide high quality customer service.
• Ability to do business ethically with customers, vendors, and co-workers.
• Ability to exercise resourcefulness in assisting customers.
• Ability to operate a motor vehicle in a safe and efficient manner.
• Ability to work in a Native Corporation multi-business environment.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED equivalent.
• Minimum of five years experience in Sales, Rental Equipment or related field.
• Knowledge of heavy equipment required.
• Supervisory experience preferred
• Valid state drivers license and must be qualified to operate a vehicle under the conditions of Yukon Equipments Driving Policy.
• Ability to pass a drug, driving and background screening.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is consistent with a heavy equipment shop.

PHYSICAL/VISUAL/MENTAL/ENVIRONMENTAL DEMANDS:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Occasionally: Bending over, Crawling, Climbing, Reaching Overhead, Crouching, Kneeling, Balancing, Pushing or Pulling, Grasping, Lifting 10 lbs. or less, Lifting 11 to 25 lbs., Lifting 26 to 50 lbs., Lifting 51 to 75 lbs., Carrying 10 lbs. or less, Carrying 11 to 25 lbs., Carrying 25 to 60 lbs., Carrying 51 to 75 lbs., Eye/Hand Coordination (Foot), Fine Manipulation, Making Decisions, Outside: Hot Temperature, Outside: Humid, Hazards: Chemical, Hazards: Sharp Objects/Tool, Unprotected Spaces: High Places/High Heights, Dirty (Soil), Dry, Fumes, Gases, Odors, Dust, Grease, Oil, Mud, Moving Mechanical Parts, Noise, Wet/Slippery Floors/Surfaces

Frequently: Sitting, Standing, Walking, Talking, Visual Acuity: Distance Vision (Clear at 20 or more), Ability to Adjust Focus (Ability to adjust the eye to bring an object into sharp focus), Mental Effort: Communication; Using Effective Written Communication, Handling Stress and Emotions, Concentrating on Tasks, Remember Details, Adjusting to Changes, Environmental Factors: Inside; Hot/Heat, Cold, Outside, Cold Temperatures, Other: Working with Others, Working Alone

Continuously: Visual Acuity: Close Vision (Clear at 20 or less), Color Vision (Ability to identify and distinguish colors), Peripheral Vision (Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), Depth Perception (Three-dimensional vision, ability to judge distances and spatial relationships), Mental Effort; Thinking Analytically, Communication: Using Effective Verbal Communication, Discriminating Colors, Examining/Observing Details, Environmental Factors: Hazards: Heavy Machinery

PREFERENCE STATEMENT Preference will be given to