Experience Inc. Jobs

POSITION TITLE: Program Secretary

WORK HOURS: Varies according to client needs and staff schedules.

SUPERVISOR: JD Coordinator TEAM: Work Services CLASSIFICATION: Non-Exempt

GENERAL FUNCTION: The Nine Star's Program Secretary provides support to the Work Services program. The Program Secretary's goal is to assist the Work Services teams in providing Alaska Temporary Assistance clients who are unemployed and under-employed with the skills to retain employment, and overcome barriers by following up on the FSSP mile stone; ensuring regular client interactions, and completion of quarterly staffing's. Program Secretaries aid in sustaining support in all Work Services teams in meeting and exceeding performance measures.

MAJOR RESPONSIBILITIES:

• Implement principles of welfare reform and the work first philosophy.
• Application of the Nine Star's Philosophy of Care: Compassion, Excellence, and Collaboration.
• Adhere to all confidentiality requirements of state, federal, and agency guidelines.
• Oversee and provide front desk coverage as well as train volunteer placements, such as MASST or CWE participants.
• Assess clients to obtain financial, employment, educational/training, family composition and status, support network, and/or other updated information to forward to the assigned Work Services Specialists.
• Work with the designated Lead to oversee scheduled monthly interactions, including staffing, with Work Services families and their Work Services Specialists.
• Monitor client progress by completing daily follow-ups using the CMS alerts system.
• Make client work site and home visits as necessary.
• Coordinate the use and inventory of supportive services under the direction of the designated Lead.
• Work with the designated Lead to ensure closed TA cases are appropriately archived or routed to Post-TA services promptly.
• Work closely within the designated Work Services team to meet the needs of program participants.
• Work with other Nine Star Work Services staff as a team to collaborate and meet the needs of clients.
• Participate as a team member in weekly program staff meetings and other meetings as required.
• Other duties as assigned.

KNOWLEDGE, SKILLS and ABILITIES:

• Proficient in the use of Microsoft Office and FileMaker Pro.
• Adept at working independently as well as with team members.
• Hold excellent customer service skills.
• Demonstrate effective oral and written communication skills.
• Able to organize and prioritize a variety of tasks.
• Work with minimal supervision.
• Able to coordinate multiple tasks and follow-up despite frequent interruptions.
• Maintain a professional attitude with enthusiasm and dependability.
• Exercise time management skills.
• Willing to take on new tasks with an eagerness to learn new skills.
• Flexible and willing to shift to new tasks when needed.

MINIMUM QUALIFICATIONS:

• Possess a High School Diploma or General Education Diploma (experience may be substituted).
• Required to submit to, and pass, a full criminal background check upon hire.