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Act as the single point of contact both internally and externally to support communication between the Correspondent Seller and the various departments throughout the process of the loan. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $25.00/ HR to $28.00/ HR.

What you’ll do:

• Work with internal staff and the Correspondent Seller to ensure complete Seller coverage is maintained

• Internal support for any issues/escalations required by the AE and/or the Seller

• Provides loan status throughout the Underwriting process

• Works with Account Executive to maintain pipeline

• Maintains highly confidential information concerning loan applicants

• Monitors incoming documents from the Seller for accuracy

• Conduct new seller training

• Assist Seller with guideline questions and seller portal

• Maintain a high level of customer service to all internal and external customers

• Ability to multi task and meet deadlines

• Creative problem-solving skills and ability to diagnose issues and develop solutions

What you'll need:

• Knowledge of mortgage industry and loan documents

• Strong working knowledge of loan operating systems, preferably Encompass 360.

• Strong oral and written communication skills

• Strong computer skills (i.e. use of the Microsoft Office suite; Word, Excel, Outlook, etc.) and use of office machines such as copiers, scanners and fax machines.

• Requires high level of organizational skills and ability to work on several files simultaneously

• Constant contact with borrowers, brokers, agent, loan officers and internal office staff

• Significant coordination of various duties required.

• Excellent computer skills and working knowledge of Microsoft Office products

• Ability to organize, prioritize workload, meet deadlines and handle detailed assignments

• Ability to work both independently and within a team environment, with focus and high attention to detail

• High school diploma or GED; Associates degree preferred

• Minimum of three years’ experience in the mortgage industry

• Strong experience with FHA and conventional loans

• Experience working in a paperless environment preferred

Our Company:

Carrington Mortgage Services-Correspondent Lending is part of The Carrington Companies. We are dedicated to bringing the highest value to non-delegated correspondent lending; we work diligently with our valued Sellers in establishing an on-going partnership to build growth and profitability. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtoncorrespondent.com .

What is the value proposition to joining the team?

• Increased earning capacity due to access to our 48 state territory.

• Ability to market faster and more efficiently inside the operation.

• Superior service levels offered to the Seller as you’re inside presence ensures every step of the loan process is handled in the most efficient manner possible.

• Professional account manager’s partner with you and your brokers to add value every step of the way.

• Base pay plus an industry leading commission plan.

• Take over existing accounts.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer

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Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.