Experience Inc. Jobs

Job Requisition: REQ2688

Employment Type: Full-Time

Shift: Days

Hours Per Week: 40 hours

Hiring range: $46.13 - $63.42 The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

Infrastructure:

• Manage the day-to-day responsibilities of the client server team. Ensuring all servers and systemsare up to date and patched appropriately.

• Oversee the network refresh initiative, apply critical thinking to ensure a successful delivery.

• Ensure the appropriate system monitoring is in place and functioning as expected.Recruit and train new employees.

• Ensure projects are delivered on time and within budget.

• Work with the management team to oversee all budget items.

• Assess current environment, identify gaps, and work to remediate findings.

• Plans, coordinates, a variety of operations within the cloud-based services.

Incident Management:

• ·Ensure all incidents are logged within our tracking system.

• Document Incident management processes and procedures.

• Prioritize and categorize incidents based on urgency and impact on business operations.

Technical Troubleshooting:

• Work with, and guide staff through highly technical challenges, leveraging technical acumen, as well as common sese and sound judgement.

• Assist when needed to diagnose and resolve network, and server hardware and software problems for the hospital.

• Collaborate with our third-party IT support vendors to escalate and resolve complex issues

Documentation:

• Update and maintain accurate records of all networks, and client server architecture. Including Is inventory of technical assets.

• Disaster Recovery documentation.

• Update knowledge base articles for common issues to facilitate self-service as needed.

Communication:

• Communicate effectively with end-users and colleagues, both verbally and in writing, to ensure clear and concise exchange of technical information.

• Keep end-users informed of incident progress and resolution timelines

Human Resources:

• Responsible for working with the Human Resources Department in the hiring/interview/onboardingprocess. Determines, coordinates and supervises daily staffing assignments and staffing levels.Trains, coaches, and evaluates assigned staff on performance expectations.

• Applies progressivediscipline when appropriate. Participates in hiring and termination procedures.

• Complete annual and probationary evaluations and required employee job competency documentation.

• Responsible for managing the review and approval of the timekeeping system, including but not limited to, time off requests, and bi-weekly payroll sign-off. Responsible for managing staff meal breaks to be in compliance with NYS labor law.

Education:

• Associates degree in Information Technology required, bachelor’s degree preferred.

• Minimum of three (3) years’ experience managing a technical team required. ·

• Demonstrated hands-on experience with network infrastructure.

• Must have an understanding of complex multi layered networks. Including WIFI.

• Demonstrated experience in cloud computing, and MS365, and Azure. · Familiar with cloud solutions and system virtualization required.

• Experienced in disaster recovery processes and procedures required

• Must be proficient in IS security techniques and procedures.

Certifications / Licensure:

• Cisco Certified Network Administrator preferred.

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.

• Must be able to multitask while remaining professional, focused, composed, and positive.Excellent customer service skills

• Displays integrity, friendliness, and compassion.

• Must be able to establish an appropriate and effective rapport with others.Demonstrates flexibility

• Take initiative

• Able to work in a fast-paced environment.

• Embraces new opportunities to grow both personally and professionally.

• Effective critical thinking and problem-solving skills.

• Proficient with various Microsoft Office products (Word and Excel).

• Strong organizational skills.

• Effective interpersonal skills.

• Ability to take and follow direction in a positive and appropriate manner.

• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.

• Must be able to speak, read, write and follow instructions in English.