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Regional Quality Engineer (EMEA)

Date: May 24, 2023

Location: Amsterdam, NL, 1060LJ

Company: Corning

1. Purpose of Position

• Support quality complaint resolution for CLS business in the EMEA Region (Europe, Middle East, and Africa) with a focus on improving Key Account customer satisfaction.

• Collaborates with Commercial, Business Operations, Plant Quality and Technical teams, Division Engineering, and external customers, suppliers, and contract manufacturers.

• Support EMEA Business Quality and Regulatory Lead to lead improvement initiatives related to processes, systems, and product/service quality measures.

2. Key Responsibilities

• Responsible for being aware of division quality initatives and procedures.

• Responsbile for woking with plant quality function as a liason with EMEA commercial and business operations organization, by identifying and implementing effective communication processes and feedback channels.

• Establish reporting tool and metrics to drive continuous improvement of customer complaints.

• Work with business team to identify and maintain Key Account list.

• Reponsbile for checking whether administration of customer complaints and monitoring of returns support the priorities of the EMEA region.

• Monitor complaint trends in EMEA, if necessary, need to escalated to regional business team for development of both short and long term corrective actions.

• Participates in cross- functional problem-solving projects related to customer complaint on products or processes within the plant.

• Prepares reports and provides feedback to plant and business team

• Understand products and provide quick response or corrdinate cross functionaly to provide quick response.

• Other tasks

• Gathering data and reporting the status of customer complaint in EMEA.

• Handle customer feedback for products sold in EMEA regardless of the origin of the manufacturing location.

• Visit customer on behalf of plant with business team

• Work with distribution centers to organize inspections for local inventory to meet customer requirement

3. Performance Metrics

• On-time compliant closure rate

• Complaint reduction achievement

• Closure of Quality Helpdesk tickets for EMEA region

• Report on time

• Meet the objectives of the Regions, Quality Function’s and Division’s Vital Few

• Meet or exceed specific department objectives and individual objectives

4. Required Education and Skill

• Bachelor of Science or equivalent degree

• Excellent oral/written English communication skills, presentation skills

• Demonstrated ability to drive results within quality infrastructure

• Organized; ability to prioritize and manage multiple activities to meet demanding production schedules and dynamic shipment requirements of each plant.

• Flexibility; ability to work in a dynamic environment while managing multiple priorities.

• Tactical /analytical thinking.

• High sense of urgency.

• Proficiency in MS Office applications (including Excel) with demonstrated versatility in learning, adapting to, and obtaining proficiency with a range of business software tools—may include PeopleSoft, SAP, Power BI, ETQ, and others