Marriott Duty Manager in Amsterdam, Netherlands
Job Number 21053936
Job Category Rooms & Guest Services Operations
Location W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands VIEW ON MAP (https://www.google.com/maps?q=W+Amsterdam%2CSpuistraat+175%2CAmsterdam%2CNetherlands%2CNL)
Brand W Hotels
Position Type Non-Management
Located Remotely? N
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.
W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a Duty manager. Our Duty Managers are at the core of all communication between different departments regarding any operational issue or guest complaint that may arise and you make sure to follow up with everyone. Whatever Whenever is very much your personal motto!
You report into the Executive Assistant Manager
Co-Responsible for the daily operations at our hotel, you make sure everything is smooth sailing. You are also the to go to person in case things don’t go as planned or in case an extra hand is welcome. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
Making sure everything sparkles, we all enjoy a clean environment
You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then.
You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.
We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.
Communicating with your team and other departments is key.Couldn’t live without them.
Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
Check the daily arrivals and VIP guests and giving them a warm welcome
Conduct projects within the hotel
Attend the departmental and operational meetings.
Bring our Guest Satisfaction Index to the next level and make sure every guest leaves the hotel happy
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Fluency in English
Dutch and any other language is appreciated
Minimum of one year experience in a Reception supervisory role. Other operational experience is appreciated.
Preferably work experience in the luxury segment.
Valid working permit for The Netherlands.
Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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