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Description

We are seeking a Customer Solutions Manager (CSM) to join our team to work with one or more of the largest Telecommunications industry customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

As an AWS Customer Solutions Manager (CSM), you will establish a deep understanding of your customer's business vision, culture and processes. You will lead the successful adoption of AWS, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will serve as the customer’s cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand your customer's strategic goals, translate them into an executable plan, and deliver successful, often industry changing, customer outcomes on AWS.

Together with our customers, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS. We are also looking for individuals with a demonstrated ability to think strategically about business, products, and delivery challenges.

Successful candidates are motivated by the customer's long-term success, have a mix of technical and business expertise, are data and detail driven, and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels. You collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. You are a natural problem solver who steers ambiguity and leads autonomously.

Key job responsibilities

As a Customer Solutions Managers (CSMs), you will be accelerating your customer’s cloud adoption and driving value from investments in the cloud. You have ownership of customers’ cloud enablement / adoption readiness, driving migrations at scale, leading digital transformations, and benefit/ value realization for AWS customers.

For effective adoption of AWS, you will focus on driving customers’ people and operating model change. You ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to up-skill technical and non-technical roles across the customer’s organization. You will work closely with customer stakeholders, to define their cloud’s business case, establish a vision / roadmap for their cloud program. You will be a customer advocates, driving resolution of blockers to migrations and new solutions on AWS by delivering successful proof of concepts and creating paths towards value realization.

For migration success, digital transformation and value realization, you will work backwards from the customers’ cloud business case and defines the customer’s cloud migration/ digital transformation strategy which guides people, process and operating model changes for customer success. You will define a detailed plan which includes key milestones collectively owned by Customer, AWS and Partner teams. You will partner with your customers to install and mature their Cloud Business Office capabilities, accelerate migrations and broader adoption of AWS at scale. You will work with your customers to establish the Cloud Leadership team and broader governance structures to effectively govern both your partnership with the customer, and the customer’s adoption of AWS.

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of leading medium-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

• 3+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

• Bachelor's degree in science, technology, engineering, math, business or equivalent

• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification

• Experience implementing cloud services including migrations and modernization projects or similar

• Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines

• Knowledge of Telco processes, including order management, service activation and fulfillment

• Knowledge of BSS and OSS system transformation

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.