Job Information
American Coradius International, LLC ( ACI ) Collection Specialist in Amherst, New York
Amherst. American Coradius. Collection Specialist. $17 - $18/hour.
ACI is your employer of choice and have been in business for 38+ years !
Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace.
Requirements: * Reliable, Strong Work Ethic, Great Attitude. * We're looking for motivated, hardworking individuals, We have direct from issuer, plenty of large balanced accounts, and we are a full service shop.
We have been open 38 years + and we DO IT COMPLIANT!
JOB DESCRIPTION: American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, self-motivated, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits. This is a full-time, direct hire opportunity with American Coradius International serving large national banking clients. The ideal candidate for this role will demonstrate excellent communication and problem-solving skills. In this role, the Account Resolution Specialist should be disciplined/strongly self-motivated to take great care of the customers and resolve their needs.
POSITION SUMMARY: The Account Resolution Specialist will utilize various recovery strategies and methodologies, to contact consumers to negotiate payment within federal, state and client receivable guidelines and laws. All ACI associates pride themselves on conducting business with respect, integrity and an unwavering commitment to compliance and operational excellence. We place immeasurable value on our client partnerships and the manner in which we represent and protect their brands.
ESSENTIAL DUTIES AND RESPONSIBILITIES: * Achieve personal and team goals and targets. * Utilize telephones, letter, dialer and skip tracing techniques to contact customers and obtain payment * Provide exceptional customer service through active listening, problem solving, and ACIs 1Customer philosophy. * Ensure proper utilization of tools and workstations in regard to the corporate Security and Privacy policy. Safeguard confidential information and data; report any risks which violate security through proper procedures. * Comply with company policies and procedures (to include all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws * Proper documentation of accounts within regulatory guidelines * Adhere to company verbatim scripting requirements * Manage inbound and outbound calls in a timely manner * Ability to comply with minimum work schedule (includes evenings and weekends) * Process credit, debit, check by phone payments * Perform other duties as assigned or needed
Qualification and Skill Requirements: * Customer service * Technical knowledge of ZOOM, WEBEX, MICROSOFT OFFICE SUITE * Problem solving * Documentation skills * Phone skills * Resolving conflict * Multi-tasking * Ability to work under pressure * Must be able to compute basic math (add, subtract, multiply & divide)
Additional Requirements: * High School diploma or GED * At least 6 months previous experience in the financial service industry, customer service, sales, or a related role (preferred) * Advanced computer and keyboard skills * Knowledge of client application system (after training) * Must pass client clearance requirements, up to and including background checks and drug tests * MUST PASS FDCPA EXAM * Knowledge and use of the phone system (after training) * Ability to meet client scheduling requirements:
Follow link to apply through Indeed.com: https://www.indeed.com/jobs?q=american+coradius&l=Lockport%2C+NY&from=searchOnDesktopSerp&vjk=edb542a8cfbfc337&advn=3513147806650147