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Iowa State University Revenue Cycle Representative - Student Health in Ames, Iowa

Position Information:

Position Title:Revenue Cycle Representative - Student Health

Job Group:Professional & Scientific

Required Minimum Qualifications:High school diploma or equivalent and 1 year of related experience

Preferred Qualifications:Experience and understanding of utilizing insurer websites

Experience with using NextGen

Experience with ICD-10 and CPT coding

Experience with medical office electronic billing and insurance procedures

Experience with insurance denial management

Job Description:

Thielen Student Health Center seeks a qualified candidate for the position of Revenue Cycle Representative. The successful candidate will provide excellent customer service to patients and families as needed regarding the billing process. Thielen Student Health Center is a full-service medical clinic in Ames, Iowa, staffed with physicians, advanced registered nurse practitioners and nurses. Our team is available to care for the Iowa State University students’ primary health care needs.

Example of Duties

• Analyzes and verifies patient demographic, insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement.• Resolves patient billing account concerns in order to obtain appropriate reimbursement and patient satisfaction in partnership with University Accounts Receivables.• Initiates the sending or refunding of charges on the patient’s University Bill as appropriate. • Documents, correct and assures the accurate information is in the patient billing system.• Contacts appropriate third-party payers to verify eligibility of benefits and coverage.• Maintains a high level of accuracy to meet productivity and quality requirements.• Complies with the established cash handling policies of the department.• Obtains prior authorizations from third-party payers when necessary.• Reconciles payments from third-party payers and University Accounts Receivables with both paper and electronic remittance advices.• Assists with follow-up regarding medical record inquiries.

Level Guidelines

• Entry level position acquiring job skills and learning standard operating procedures and policies to complete tasks• Works under relatively close supervision and receives guidance on new work assignments• Works on assignments which are routine in nature requiring limited judgment• Refers difficult or less routine issues to supervisor or higher-level staff for assistance• May provide guidance to students

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS804

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • This job may also be eligible for flexible work schedules and flexible workplace options that may include flexible working hours and a hybrid working environment.

Original Posting Date: February 2, 2023

Posting Close Date:April 3, 2023

Job Requisition Number:R10965

By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University's Principles of Community. (https://www.diversity.iastate.edu/connect/principles)

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .

If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.