Experience Inc. Jobs

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Gateway Hotel & Conference Ctr Restaurant Manager in Ames, Iowa

Job Purpose:

To manage and execute successful restaurant service.

To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering the

GATE

way

,from when the first guest arrives to when the last guest leaves. To guarantee excellence of service and the success of the staff.

Essential Functions:

Create a warm, welcoming atmosphere with professional greeting and timely seating

Supervise restaurant floor to ensure food quality, presentation and services are in accordance with standards

Monitor and support staff activity throughout shift

Uphold health and safety standards

Promote teamwork and communication between hotel departments

Promote a fun work environment through a positive and enthusiastic attitude

Responsible for resolving or escalating guest complaints and feedback through sharing and transparency

Complete all shift paperwork, reports and cash management efficiently and accurately

Responsible for coordinating restaurant reservations and events completely and accurately

Maintain inherent attention to detail, and look for ways to continually improve

Create and distribute weekly schedules and approve weekly timesheets

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