Job Information
Iowa State University Manager Accounts Receivable AR Collections and ISU Card in Ames, Iowa
Position Title:Manager Accounts Receivable AR Collections and ISU Card
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor’s degree and 5 years of related experience
Preferred Qualifications:Experience supervising, training, and evaluating personnel
Experience preparing various financial and operational reports
Experience with compliance of Federal and State regulations
Experience working in a higher education setting
Experience communicating technical information to various customer bases
Job Description:
The Accounts Receivable and ISU Card Services Office at Iowa State University is seeking candidates for a Manager of Accounts Receivable AR Collections and ISU Card to lead a collaborative and innovative team. The Accounts Receivable AR Collections ISU Card Office serves students, parents, sponsors, university departments, employees, and external customers with their financial and ISU identification card needs.
A Manager of Accounts Receivable AR Collections and ISU Card will:
provide leadership for the office.
lead the effort to provide excellence in customer service, account resolution, and compliance with respect to the University Billing, payment, and ISU Card Services.
provide oversight of billing, student retention, student and customer communications, delinquent account collection and ISU Card system functionality.
provide compliance oversight, development, and enforcement of the policies and procedures of the Accounts Receivable and ISU Card Office, Iowa State University, State of Iowa Board of Regents, The State of Iowa, and the U.S. Department of Education.
assist the Director of Receivables and ISU Card Services in daily operations and is responsible for creating and coordinating innovative customer service efforts, business process improvements, and in-depth reporting mechanisms.
The successful candidate must have exceptional ability to manage and mentor staff at all levels promoting teamwork, while prioritizing complex projects with multiple deadlines, and the ability to make independent judgements resolving issues and escalations with internal and external customers. The candidate will possess strong leadership skills and the ability to react to the changing needs of the University and the ability to create new approaches and create enhancement outcomes to receivables and ISU Card processes.
Example of Duties:
Review and maintain integrity of the university billing statement, customer service, and communications.
Assist in creating training materials for the department and presentations for students and parents.
Primary liaison with external collection agencies regarding past due accounts.
Collaborate with University departments on past due invoices and accounts.
Will interact with students, parents, and other offices regarding escalated student and customer account issues.
Serves on the University Orientation Committee representing Student Billing and ID Card Office.
Collaborate with enrollment management, financial aid, registrar's office, student affairs, academic affairs, finance, and other internal departments to ensure accuracy and the proper flow of information as it pertains to student, employee, and customer identity and billing processes.
Oversees the integrity of Iowa State University student and customer billing statements.
Oversees the integrity and design of the ISU Card in collaboration with University Marketing.
Level Guidelines• Aware of key annual objectives of department or work unit• Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports• Focus on ISU’s mission and meeting department or work unit goals• Supervises a small department or work team• Often is a working supervisor with direct, previous experience performing work of those supervised• Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management• Requests approval for financial actions beyond a limited scope per policy
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS809
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program
Original Posting Date: September 10, 2024
Posting Close Date:September 22, 2024
Job Requisition Number:R15477
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.