Job Information
Iowa State University Clerk III in Ames, Iowa
Position Title:Clerk III
Job Group:Merit
Required Minimum Qualifications:• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Preferred Qualifications:Experience working on the processing side of a college or university admissions or registrar’s office, including the use of student information systems.
Experience with business process management/workflow software and Microsoft Office Products.
Experience in a high volume, fast-paced environment.
Experience with database management.
Job Description:
The Office of Admissions is seeking a detail-oriented Clerk III to assist with processing application materials for admission. This role involves managing documents, maintaining the admissions database, and coordinating correspondence. The Office of Admissions at Iowa State University plays an essential part in supporting the university’s land-grant mission by recruiting, orienting, and enrolling new undergraduate and graduate students to meet enrollment goals.
Key Responsibilities:
Document Management: Scan, categorize, and link digital documents and images to student records in the admissions database.
Database Management: Identify and merge duplicate records, review data for accuracy, and correct any errors to ensure smooth application processing.
Correspondence Coordination: Proofread, create, and send both digital and physical admission-related letters, such as acceptance, denial, and hold notifications.
Ideal candidates for this position will demonstrate:
Strong attention to detail with the ability to proofread for accuracy and completeness.
Excellent communication skills for interacting with staff, students, and the public.
Organizational skills to prioritize and manage multiple tasks efficiently.
Ability to follow oral and written instructions accurately.
This is a one-year team position.
Characteristic Duties and Responsibilities
• Examines, evaluates and verifies documents and student files for completeness and accuracy, determining conformity to established guidelines or policies, and personally follows up on discrepancies and resolves problems.
• Maintains appropriate files.
• Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas.
• Prepares, compiles, and maintains records.
• Recognizes and resolves problems.
• Integrates information and may run routine queries to generate or produce reports.
• May assign, coordinate and review the work of other clerical personnel for conformance to established guidelines.
• Composes correspondence in response to routine inquiries without instruction or review.
Knowledge, Skills, and Abilities
• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of institutional and unit policies, processes and forms.
• Knowledge of proper format, grammar, spelling, punctuation and capitalization.
• Skill in utilizing computer software packages and online systems.
• Skill in operating office equipment.
• Ability to communicate effectively with staff, students, and the public.
• Ability to follow oral and written instructions and apply institutional and other policies accurately.
• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
• Ability to exercise functional supervision over employees.
• Ability to organize and prioritize multiple tasks.
ervision over employees.
• Ability to organize and prioritize multiple tasks.
Appointment Type:Regular with Term Appointment (Fixed Term)
Proposed End Date or Length of Term:November 11, 2025
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:08
Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Original Posting Date: October 10, 2024
Posting Close Date:October 20, 2024
Job Requisition Number:R15705
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.