Job Information
Caring Transitions Operations Manager in Ambler, Pennsylvania
Job Title: Operations Manager of Senior Relocation Services
ABOUT US
Caring Transitions is the nation’s largest and most trusted organization specializing in downsizing, relocation, estate sales, decluttering, home cleanouts, online auctions, and other services. There are over 325 Caring Transitions locations nationwide.
Each location is independently owned and operated.
Caring Transitions of Ambler helps seniors and non-seniors make smooth and stress-free transitions from one living situation to another. We specialize in relocation services, downsizing, estate sales, and cleanouts. We’re hiring an awesome Part-time (to Full-time) Operations Manager for work in Montgomery County, Lower Bucks County, and parts of Philadelphia County. If you want interesting, meaningful, hands-on part-time (to full-time work), we would LOVE to talk to you about joining our team!
Job Description: Primary responsibilities include, but are not limited to the opportunity to train and supervise team members; develop and mentor the team through flawless planning and execution of tasks assigned on a per-project basis; monitor and reinforce company guidelines, policies, and procedures and; ensure safety of team, client, and property.
Roles and Responsibilities:
Create a welcoming and warm work environment, demonstrate a drive for results, and going above and beyond in service of the client with minimal supervision
Ensure all tools and supplies are properly maintained and reach each job site
Lead the team in the execution of tasks needed to complete the project with the allocated labor hours
Report all incidents and/or accidents to management in a timely manner
Monitor/reinforce safety procedures
Communicate updates to clients and management as requested
Handle any immediate employee concerns or disciplinary needs per Company policy
Notify and assist management with any ongoing or major employee issues or disciplinary action
Ensure team member hours are reported to management for payroll in a timely manner
Work flexible hours, some weekends required
Other responsibilities as needed
Qualifications & Skills:
High School diploma or equivalent training required
Minimum of one-year supervisory experience preferred
Ability to lead and manage a team in a fast-paced and unique work environment
Excellent problem-solving and decision-making skills
Outstanding customer service, organizational, written, verbal, and communication skills are requirements of this role
Working knowledge of Microsoft Windows, including Word, Excel and PowerPoint
Ability to interface effectively with mobile applications
Physical/Environmental Requirements:
Frequent lifting of up to 30lbs, moving, climbing occasionally, transporting, placing, and removing household items for staging, liquidation, donation, and resettling
Walking and/or standing in varying weather environments
Frequent walking up and down stairs, possibly while carrying up to 30lbs
Compensaton
$17 - $21 per hour, depending on experience and internal drive
Team Lead Tasks
Focused on leading the work activity at a job site and responsible for meeting assigned labor hours, as well as overall safety of employees, client, and job site. This list does not reflect every single task that may need to be completed for a successful project:
All Job Sites
Communicate to the team: describe the client, needs, goals of job to team, how are we pricing if Estate Sale, any safety precautions to be aware of, etc.
Responsible for labor hours
Safety of client, team, and property
Ensure there is a clean bathroom for team; assign via rotation
May need to pick up supplies from storage; ensure team has necessary tool kits
Ensure tool kits are restocked and/or assist management in keeping kits stocked
Work with management to ensure all materials arrive on job site
Estate Sales
Before Sale Starts
- Sort & organize, merchandise & price contents of house
Inside Signage
Cleaning - vacuum, garage swept, etc.
Master list of mass pricing for Cashier
Any special notes for Cashier
Aprons stocked and ready for staff
Outdoor signs organized and ready
Empty boxes, bags, and wrapping supplies organized
Walk property, check rafters, crawl spaces for sale items and note any clean-out needed
Boxes and wrapping paper under hold table
After Sale
- Signs are removed and organized
All CT property is stacked and ready for loading/delivery to storage
Employee purchases are totaled and paid for
Walk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)
Ensure transfer of knowledge to clean-out team
Supervise any donation pick-up
May assist management in totaling sales
Cleaning (depends on situation)
Packing/Moving
All boxes properly labeled
Master Inventory list is created
Any broken items are documented/pictures taken prior to packing and noted on master inventory list
Special instructions are communicated to movers
LIFO needs are boxed and appropriately labeled for the client and movers
Team cleans up – sweeps, takes trash, etc.
Take inventory of supplies that are used for appropriate chargeback to client
Coordinate with movers day of move (prior with management and/or movers)
All materials are hauled away to recycle or storage for reuse
All trash is removed (may be times client is responsible for their own trash)
Client is fully resettled into new home
Clean-out
Sort and box contents of property into donation, trash, recycle
Walk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)
Online Auction
Sort and organize contents into meaningful auction lots
Follow online auction guidelines for taking pictures and descriptions, etc.
Take pictures, write descriptions
Box up auction lots and label for easy identification on pickup day
May assist with advertising and marketing / social media
Auction Pickup
Ensure auction lots are organized
Responsible for master pickup signature sheet; having winning bidders sign
Ensure safety of property (e.g. no damage to walls, carpet, flooring)
May be responsible for day of pickup sales
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