Experience Inc. Jobs

Job Family: Information Technology

Req ID: 428922

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

GBS Digital Solutions offer innovative technology solutions and customer-oriented digitalization services and co-develop digital solutions to solve our customers business challenges, leveraging our modern technology layer and partner ecosystem. We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.

Want to know more about GBS? Check out here (https://new.siemens.com/global/en/products/services/gbs.html) !

*Are you ready to be part of the change and help us make real what matters? *

What role will you play?

• Manages and supervises systems associated with Identity and Access management solutions, providing incident and problem management support.

• Act as a single point of contact enabling the end-to-end customer experience and providing 2nd/3rd line Support for Siemens DirX service within Digital People Solutions.

• Proactively working with technology and product managers to identify potential issues and ensures effective resolution.

• Enabler of critical service developments and integrations within DirX, ensuring that all customer demands and actions are accurately detailed, as well improving existing operational processes.

• Support development topics on the integration and update of existing/new solutions within DirX

• Support on Go-Live implementations, both on production environments & testing platforms, providing feedback of issues and proactive log & error analysis.

• Knowledge transfer inside the team regarding the applications and support activities (e.g. creation of use cases).

We are looking for:

• Fluent in English – written & spoken (mandatory).

• Proactive and Agile mentality.

• Experience in Identity Management and/or Access Management support.

• Experience in Help Desk / Service & Application Support.

• Experience in provider-based services is a plus.

• IT Infrastructure library (ITIL) certification is a plus.

• Good problem solving and research skills (including log analysis, issue documentation & data cross-check between platforms)

• Good experience with Microsoft Office.

• Ability to create a collaborative environment and deliver a consensus agreement with customers.

• Experience with ticketing/incident tools.

• Experience in batch file handling/massive migrations is a plus.

• Java/html & webservice skills are a plus.

• Experience/Knowledge on Identity Management solutions or DirX Identity is a plus.

• Good understanding of data security, application security, identity & access management.

What you can expect from us…

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer :

• Top Companies to work in Portugal 2023 (by LinkedIn)

• World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)

• Most attractive company to work in 2023 - 6th place (ranking of Universum)

• Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)

Please attach your CV in English.

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!

#GBSDS