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Synchrony VP, Prism Product Manager in ALTAMONTE SPRINGS, Florida

Job Description:

Role Summary/Purpose:

The VP, Prism Product Manager role is responsible for the successful implementation of new and innovative products, capabilities, and features of Synchrony’s Credit Acquisition system (SynApps). This role will lead cross functional alignment across business owners, product owners, technical resources, and other PRISM pillars to develop a program roadmap, define and deliver solutions that drive growth and optimize the credit acquisition processes. The ideal candidate will be a passionate problem solver with robust Credit process knowledge supported by strong project management and technical expertise.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

  • Define and lead the successful delivery of new products, capabilities, and features across Credit Acquisitions platforms.

  • Support the development product lifecycle by refining functional requirements, contributing to product solution and design, and facilitate successful implementation across teams.

  • Articulate the program vision, roadmap and business value to the SynApps community.

  • Set expectations and demonstrate flexibility while managing a diverse set of stakeholders. Manage priority and input from Credit Acquisition, Fraud, and IT teams while working with other Agile teams within the Synchrony Scaled Agile Train to support cross-team changes.

  • Develop and coach Credit Acquisitions Product Owners by leading SynApps Agile teams, and work to continually improve the SynApps system and change processes.

  • Lead PI Planning sessions to prioritize Credit Acquisitions capabilities, commitment to work, and set stretch goals. Communicate commitment changes, status, and timelines to senior leadership on a scheduled basis.

  • Collaborate with key stakeholders (e.g. Prism Pillar leads, client teams, technology teams) on impacts and dependencies. Ensure teams are on-schedule for committed changes, resolve or escalate roadblocks to stakeholders and Senior Leadership

  • Perform other duties and/or special projects as assigned


  • Bachelor's degree and 7+ years of relevant experience in consumer/commercial credit management, lending, marketing or appropriate field in a credit card / consumer credit decisioning environment. or; in lieu of a bachelors' degree, 15+ years of relevant experience in consumer or commercial risk management, lending, marketing or appropriate field in a credit card / consumer lending environment

  • 3+ years’ experience and strong technical abilities and understanding of the originations platforms: Genasys, Surveyor, Edison, and/or SynApps.

  • 2+ years and strong experience with Experian Rule Engine Software tools: Strategy Design Studio, PowerCurve

  • 2+ years Agile Product Owner or similar experience

  • 2+ years Project Management experience

  • 1+ year experience in Agile and SAFE scaled agile methodology

  • 1+ year SAS/SQL programming experience; 2+ years’ experience with Microsoft Office Suite (Word, Excel, Visio, PowerPoint) or comparable software

  • Demonstrated project management experience with extreme attention to detail, report accuracy, data integrity, and team focus

Desired Characteristics:

  • Experience operating at a strategic level as part of a cross functional team

  • Deep expertise in credit process

  • Strong communication and presentation skills

  • Familiarity with consumer and commercial lending products and practices

  • Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Some positions are bonus eligible.

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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