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ADP is hiring a Tax Amendments Team Leader . Provides day-to-day leadership and guidance on Tax Amendments to clients at the company and employee level.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Project Management : Works with various internal business partners to achieve client service levels. Leads project management activities related to Year End, New Client Implementation, Open Enrollment, and normal business cycle production.

• Mentorship : Conducts one on one meetings with associates to provide direction and feedback on interactions with clients and internal associates. Partners with the Health and Wealth Operations Executive to identify and develop training plans to address performance gaps. Monitors and communicates associate action plans and ensures associates understand expectations and accountability. Handles escalations with Clients and Work-Site Employees. Provides associate performance and attendance feedback to Health and Wealth Operations Executive.

• Quality Assurance : Provides monthly quality statistics and KPI metrics to Health and Wealth Operations Executive and analyzes results. Develops and strategizes plans for team improvements, Partners and takes action with Health and Wealth Operations Executive and team leads across Markets to improve overall TotalSource Quality Results. Assists and champions escalations to HRBPS to complete and address employee and client issues. Follows-through and follows-up as appropriate. Partners with Health and Wealth Operations Executive on training updates and needs.

• Escalations : Handles escalations with Clients and Work-Site Employees through collaboration with internal partners.

• Performs Stretch assignments as issued by Health and Wealth Operations Executive

• Assist in recruiting, hiring, and on boarding activities

• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

Education : Degree or Equivalent in Education and Experience with Major or Area of Concentration in Business, Finance or related or a combination of education and experience.

Experience:

• 3-5 years prior payroll or tax filing experience

• Direct or indirect leadership experience in the form of mentoring, training, or handling escalations.

• Experience with process improvement initiatives.

Preference will be given to candidates who have the below:

• Project management skills a PLUS

• Desired background in employer tax and payroll tax

• Experience partnering with taxing authorities to solve and represent the client with tax issue resolution.

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.