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Fiserv Software Development Engineering - Sr Professional II in Alpharetta, Georgia

Contact Service Technology (CST) group is looking for a highly motivated tech lead/developer with a passion for people and technology. The ideal candidate has proven experience in distributed application development and production support environment supported by a diverse set of developers located in the US and India.

This individual will work closely with the product, service, resource vendors, and peer application development teams to deliver quality Contact Service applications following established distributed standards and guidelines.

Contact Service platform support group needs a dedicated technical developer located in Mississauga as this group has many responsibilities as outlined below:

 Application development responsibility of common services used across the platform involving many development technologies ( .NET Core, C#, ASP.NET, C/C++, SQL Server, VXML, Cognos Reporting, SSRS etc.)

 Production platform support involving many Contact Service systems with varying technologies (CRM Case management tools, IVR, IBM Watson etc.)

 CST applications have connectivity to various internal/external client systems using various communication protocols and as a result there are various network related issues that this team needs deal with.

 This team is currently working on major CRM rewrite projects needing more oversight.

Major Responsibilities & Accountability:

• Responsible to lead CRM Case Management team that provides CRM Application development

• Responsible for managing people, hiring, firing, performance reviews, compensation, and determining promotions.

• Provides guidance, planning and direction for business unit(s), maintains budgets and proactively allocates resources and time for the business units or functions supported.

• Provides leadership across well-defined and homogeneous teams with moderate degrees of complexity. Interprets the IT strategy and aligns resources and people to meet strategy goals.

• Performs additional job duties as required.


• 8+ years of technical leadership experience

• Strong knowledge of infrastructure, application architecture and distributed knowledge

• Strong knowledge of IT systems, practices and functional units

• Experience with complex technical concepts

• Provides technical consultation to the business units that they support

• Possesses demonstrated work experience within technical discipline

• Excellent written and verbal communication, team building, and relationship building skills

• Ability to manage and complete multiple technical deliverables on aggressive schedules


• Has strong knowledge of IT systems and practices specific to IVR/AI/Contact Center technologies.

• Hands on experience of multiple languages and tools: .NET, C#, ReactJS, Java, C/C++, ASP.NET, SQL Server, IIS, WCF, SOAP, VXML, JavaScript, Cognos Reporting, SSRS, IBM Watson

• Working knowledge of the SBC, Genesys Voice, Verint, NICE, Aspect, Dialer Platforms preferred

• Bachelor’s Degree or equivalent work experience and/or Certifications, or equivalent military experience.