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Georgia Employer SENIOR DIRECTOR - IT OPERATIONS - EQUIGLOBALJ00119 in Alpharetta, Georgia

As a part of the Equifax GCS alliance, this role will be responsible for a growing IT systems support organization for Equifaxs Global Order-to-Cash systems and middleware architecture. Responsibility includes providing required systems/application/middleware/infrastructure support (Tier 1/2/3), while partnering closely with application delivery and Global Platform Service support teams.Who is Equifax?At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.We work to help create seamless and positive experiences during lifes pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.The Perks of being an Equifax Employee?We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.Grow at your own pace through online courses at Learning @ Equifax.What Youll DoThe role will be accountable for daily tasks on monitoring, configuration management, reporting, and run of utilities, in support of deployed Order to Cash solution architecture stack. This includes the following:Application/Systems/Middleware Administration includes monitoring/managing application performance, log file reviews, analysis and trending.Ticket and Problem Management includes fault triage; opening, tracking and reporting on tickets; testing patches and hotfixes provided by product engineering; deployment of fixes into production environment; verify and track faults.Environments Configuration and Release Support include Production and Non-Production environments.As part of a collaborative team, you will:Coordinate delivery of day-to-day service support, including ownership over the tracking and solution of issues, and related Tier1/2/3 Application/Systems/Middleware support readiness.Serve as the global Order to Cash Oracle systems Operation lead. These systems include the following Oracle solutions: BRM, OMC, OBIEE, BIP, OSM, AIA, PIPs, Vertex, Billtrust.Ensure 24/7 support for delivery of relevant areas for internal and external revenue-supporting systems across the enterprise.Forecast and manage capacity issues.Support the organization in project delivery, such as new initiatives or upgrades to new platforms.Manage the software lifecycle.Engineer system performance at optimum levels.Identify, recruit, develop and retain a high-performance team of professionals.Managethe daily operation of engaged support Managed Service provided by partnering vendors, to include supervising staff that recruit, on-board, and manage the daily facility appointments.Manage the administration of the organizations ticketing and issue tracking system that handles all inquiries. Regularly provide reports on issues and trends with an eye on implementing solutions to reduce the incidence of problems.Work with Delivery VP and lead to help set up operational processes for new services.Ensure seamless production support of new patch upgrades, and key BAU support (i.e. new products and services support).Serve as the point of contact to operational vendors and supported Business and IT teams.Manage all new and current specialty exams and specialty procedures to ensure they are being completed in

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