Experience Inc. Jobs

Duration:06-12 months contract

Employment Type:W-2

Description:

• Clients Customer Service (ACS) Field Support Business Development Team supports projects and efforts that impact our airport employees, contractors, vendors, partners, and customers. These projects range from upgrading technology systems to simplify employee scheduling to implementing safety initiatives to improving bag tracking for customers and everything in between.
• The Business Development Team is looking for a Change Management Project Manager to develop change management strategies to support the various initiatives. This candidate can demonstrate expertise in leading comprehensive change management efforts tailored to varying scales of projects and levels in a large-scale organization. Their experience with change management involves building and executing comprehensive plans that include communications, training, and resistance management.
• This collaborative professional is a self-starter with excellent written and verbal communication skills who can balance competing and changing priorities within a dynamic environment. The position also serves as a resource to cross-department leaders when launching multiple initiatives. The project manager must be a passionate storyteller, be able to build effective partnerships and support a diverse workforce. This role reports to a Manager on the Business Development Team.

Responsibilities:

Collaborate with project owners and team members; build and maintain solid relationships with executives, leadership stakeholders, and stakeholder groups.

Support and strengthen the capacity of project owners and managers by building and executing comprehensive change management plans.

Support the development of change management assessments, communications plans, sponsor roadmaps, coaching and training plans, resistance management plans, etc.

Coordinate with Corporate Communications to develop content for internal and external communication channels (such as internal Deltanet articles, social media, newsletters, leader messages, video scripts, and other publications).

Create professional presentations, memos, and talking points for senior leadership and other department leaders.

Navigate complex, fast-moving, and unexpected communications challenges.

Support the facilitation of relevant learning and coordination to assist project teams to understand and implement the change management process and tools.

Partner with project managers to develop and track metrics for change management strategies to draw insights and measure their effectiveness.

Help develop best practices and/or standard operating procedures for communications and change management that can be leveraged across ACS projects; identify opportunities for innovation and improvements to current communication methods and processes.

Practice safety-conscious behaviours in all operational processes and procedures.

Experience:

4+ years of relevant work experience in change management.

Strong project management skills, including the ability to develop and execute actionable and measurable strategies.

Possession of a change management certification (e.g., Prosci Change Management Certification, Certified Change Management Professional [CCMP]) or related degree.

Experience with Adobe Creative Cloud, SharePoint, Smartsheet.

Experience in the airline industry or with operational groups (Customer Service, Call Centers, Hospitality, etc.).

Experience with graphic design and web development.

A portfolio of work, demonstrating talent, skills, expertise, experience, and potential.

Skills:

Ability to build strong working relationships with internal and external partnerships to drive results; ability to work well alone and with others.

Excellent written and verbal communication and presentation skills (English language) with the ability to tailor content to all levels of mana ement and frontline (operational) employee groups

Ability to convey messages compellingly and incorporate company and department goals into planning and communications.

Organization and ability to multi-task to lead and direct multiple projects simultaneously.

Flexibility in dealing with changing priorities and ability to meet short- and long-term deadlines under pressure in a fast-paced, time-sensitive environment.

Proactivity in identifying project needs and navigating challenges.

Strong strategic thinking skills can independently connect interdependent business needs and opportunities.

Ability to handle confidential assignments discreetly, exercise sound editorial judgment, and maintain the trust and confidence of leadership teams.

Advanced knowledge of Microsoft Word, PowerPoint, and Outlook; Intermediate knowledge of Microsoft Excel.

Ability to embrace diverse people, thinking, and styles.

Flexibility to travel (minimal).

Education:

BS Nice to have.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.