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At HoneyBaked, our commitment to our people, our product and our brand shows - and we also make it a priority to give back to the communities where we live and work. "Serve Others" and "Do the Right Thing" are core values for us - we believe in being authentic in everything we do and in living our Values in full view of the communities we serve. We have an entrepreneurial spirit that's brought us a lot of success and we're looking for an Operations Technology Specialist to join the team in our Alpharetta office.

This role adds value by overseeing operations systems tied to technological platforms, both internal and external, focusing on process improvement, cross-functional alignment, and the integration of business initiatives into daily operations. Additionally, the Operations Technology Specialist role will take on some demand planning across the company owned and franchise store organizations as systems are upgraded and transformed. This role will assist the senior operations systems manager with synchronizing activities across brand functions to ensure effective implementation of business processes and brand strategies as well as integration points with other business units.

If you've got restaurant or retail store experience and enjoy being involved in technology projects, this could be the role for you!

NOTE: We have a hybrid work schedule with three days in the office and two days working at home.

WHAT THIS ROLE DOES

• Uses existing reporting tools to provide guidance on demand planning at regional, district, & store level

• Works with transformation team to assist in implementation of new demand planning tools

• Engages in active demand planning as we integrate and update systems

• Oversees usage and onboarding of company and franchise stores into new and existing external platforms to ensure successful implementation

• Updates, adds & deletes from the current portfolio of SKU's

• Ensures all aspects of the project are completed while coordinating efforts with the operations team

• Provides support for the Retail Strategic Initiatives

• Manages all aspects of assigned projects including setting technical requirements and leading implementation plan with business partners

• Selects testing markets to prove the concept through testing expectations including consumer feedback

• Measures performance of new products and defines success criteria

• Provides long-term evaluation of operational technology system improvements including product performance

• Develops all step actions with every build to include standards, specs, and process training

• Every decision will be signed off by Operations prior to implementation approval

YOUR TRACK RECORD

Bachelor's in Business, Technology, or related field, and/or 6+ years' related experience preferred. Management experience in the restaurant, retail or hospitality industries strongly preferred, and some experience with inventory management/demand planning also preferred. Must have solid experience with Excel, SQL & PowerBI. Experience with Access would be a big plus.

Proven strategic, analytical, creative thinking and problem-solving skills. Experience collaborating cross-functionally with both internal and external partners and a demonstrated passion for delivering results while maintaining flexibility.

Success in this role will also require

• Demonstrated partnership and relationship building skills; build collaborative partnerships cross-functionally and resolve conflict productively.

• Excellent communication (both written and verbal) and influencing skills.

• Strong presentation skills including development and delivery of various formats to executive audiences. Able to understand audience and present material accordingly.

• Strategic thinking; ability to identify outside environmental trends and changing customer needs and use that knowledge to build business strategies and plans.

• Ability to champion change and new initiatives by challenging the status quo and acting as catalyst of change and provide leadership to drive to results.

• Proactively problem solves and recommends solutions.

• Keeps abreast of new developments in related fields and imparts new ideas that have a positive impact on the business.

• Organizational transformation, change management, process design, retail strategy a plus

• Very strong analytical skills and financial acumen

• Expert proficiency using Microsoft Office software

WHAT ELSE TO KNOW?

Minimal travel required to visit retail stores. May require longer hours during peak seasons.

WHAT WE CAN OFFER

Competitive salary and benefits plan, including a matched 401(k) and a culture where doing the right thing is the only thing to do...and where you can have fun (Really. It's in our Values. #notstuffy) We're proud of our company and to be an equal opportunity employer. Applicants for employment are considered without regard to race, sex, color, citizenship, national origin, religion, age, marital status, disability, military/uniformed service, sexual orientation, gender identity or expression or any other protected class under applicable federal, state or local law.

The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.