Job Information
Morgan Stanley Genesys Cloud Developer- Vice President in Alpharetta, Georgia
VP - IVR/Routing Development
Contact Center is looking to recruit talent to support the IVR/Routing Cloud Transformation initiative. Candidate should have vast experience working with design and implementation of IVR call flows and service integration supporting various line of businesses including mortgage, banking and brokerage. Successful candidate will ideally have performed a pivotal role in large transformation before and have dealt with scale and complexity of legacy migration to target platform.
Responsibilities will include translation of the Voice UI/UX design wireframes to actual code/configuration. Candidate will bridge the gap between design and technical implementation, taking an active role on both sides and defining IVR customer experience. Candidate should have of knowledge of end-to-end connectivity of Contact Center technologies: IVR, CTI/Intelligent Routing, Call Recording, Workforce Management, Analytics and Reporting. Candidate must also have strong communication and interpersonal skills to work very closely with tech and business leadership as well as agile team members throughout the entire development lifecycle.#LI-SK1
Required Skills:
At least 4 years' relevant experience would generally be expected to find the skills required for this role
Hands on experience with Genesys IVR and routing design and development using Genesys Composer
Good understanding of CTI (Computer Telephony Integration), contact center architecture, Genesys Framework, Genesys routing strategy
Thorough understanding and/or experience with call back technologies, preferably with virtual hold solutions
Experience with designing Business Continuity /Disaster Recovery architecture
Demonstrated track record of managing multiple development projects at once
Excellent communication skills, listening skills, influencing and negotiation skills
Ability to develop and foster relationships with resources outside of direct control
Bachelor's/Master's Degree in Computer Science, Information Systems or related field
Desired Skills:
Experience with OMNI channel integration: Email, SMS, Social, Chat, Chatbot
Knowledge and/or experience with Genesys PureCloud Contact Center Cloud as a Service#
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
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Job: *Development
Title: Genesys Cloud Developer- Vice President
Location: Georgia-Alpharetta
Requisition ID: 3255964