Georgia Employer CUSTOMER SERVICE SPECIALIST 1 AIM in Alpharetta, Georgia
Aon is looking for a Customer Service Associate in Alpharetta Georgia!Are you a Tier I Customer Care Call Center Representative able to provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs? If so, we want to talk to you!To be a successful, the individual in this role should be customer centric, detail oriented, and efficient. These roles could become virtual for the right candidates after 90 days of successful performance.What the day will look likeProvide excellent customer service for inbound calls, top-notch experience based on client parametersInitiate benefits (claims) and process benefit related transactions as well as work cancellation requestsAbility to identify and respond efficiently and accurately to customers and providing solutions and/or alternativesEngage in active listening with the customer, confirming or clarifying information and defuse situations as neededDocument details of customer\'s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible waySkills and experience that will lead to successPrevious customer service or call center work experienceProficient in Microsoft Office Suite products (Word, Excel, Outlook, etc)Strong communication, empathy and listening skillsAbility to multi-task and run time effectivelyWrites clearly and conciselyCommitted to providing superior customer serviceAbility to work independentlyTasks require judgment and critical thinking skillsHow we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \"Global Wellbeing Days\" each year, encouraging everyone to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this \"Smart Working.\"Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation onNothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this job at any time.Pay Transparency Laws:The salary range for this position is \$16.25 to \$22.00 per hour. The actual salary will vary depending on applicant\'s geographical location, education, experience, skills, and abilities, as well as internal equity and alignment with market data.We offer youAon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a... For full info follow application link.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.