Job Information
AIG Claims Operations Process Lead in Alpharetta, Georgia
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
Claims
Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.
About the roleWhat you need to know:
The Claims Operations Process Lead is responsible to drive the strategy and vision for the acceleration of continuous process improvement initiatives in the Claim organization. The Claims Operations Process Lead will partner with the Claims Performance, IT, and Claims Finance and functional support teams across the GI Claims organization to proactively identify improvement projects across various Claims Line of Business (LOB). The Process Lead is the key driver of analysis and recommendations for process optimization, identification of use cases, planning and implementation of discovery, led execution phases and activities, and achievement of GI Claims continuous improvement goals.
Key responsibilities of this position include:
Establish strong and collaborative relationships with North America Claims leadership and function support teams.
Engage with key stakeholders in designing and executing process and system improvements, on behalf of GI Claims LOBs, through an Agile Framework to improve claims handling practices and specialized services.
Drive process optimization, conduct necessary data collection and quantitative analysis, and prioritization, and develop recommendations.
Develop and lead governance committee meetings and communication cadence to resolve roadblocks.
Establish accountabilities throughout the journey - changes and requirements with regards to processes, technologies, and workflows.
Execute relevant GI Claims and GI Operations strategies, as set by the Claims Leadership Team (CLT), to deliver the core objectives for Claims through managing costs, timelines, quality, and providing excellent customer service.
Lead change initiatives / projects across Global Claims supporting the CLT in achieving process optimization and instilling consistency whilst acknowledging the differences across LOBs and geographies.
Lead system enhancements that improve business processes and ensure regulatory compliance and support IT modernization and application rationalization.
Drive a continuous improvement culture across GI Claims, engaging closely with various key stakeholders and leaders to embed a collaborative approach to process optimization.
Enable operational efficiencies by defining and implementing standard processes, tools and maintaining alignment across multiple teams and perspectives.
Identify opportunities and develop novel solutions for material improvements, and present recommendations and actionable plan to leadership for approval and execute on the plan.
Assess migration opportunities across the GI Claims platform working closely with Regional Claims leadership.
Prioritize needs and work with the Regional Claims Operations Heads to operationalize and facilitate smooth work migrations.
Work with IT to prioritize, mitigate and resolve issues, and drive IT enhancements.
Lead, coach and optimize talent and ensure succession planning.
What we’re looking for:
Required skills & Experience:
10+ years (preferred) management experience overseeing large scale projects and daily operational needs.
Certified Six-Sigma Black Belt / Master Black Belt strongly preferred with experience in leading process improvement projects.
Ability to lead organizational change and manage resistance while driving continuous improvement.
Proficiency in advanced statistical methods and tools to analyze data and identify root causes of problems.
Strong program management skills to drive teams and initiatives.
Demonstrate strong business acumen and problem-solving skills.
Strong verbal, written and presentation skills to communicate effectively with all levels across the organization.
Excellent organizational skills and ability to handle multiple priorities while delivering timely & measurable results.
Detail-oriented with demonstrated ability to self-direct, prioritize work, and meet deadlines.
Ability to build formal and informal relationships and networks within and across organizational boundaries.
Process driven, forward thinker with a proven track record of delivering results.
Ability to lead and motivate other in a virtual and remote team management environment.
Career development, mentoring and coaching skills.
Proficient in Microsoft Office Products (Excel, Word, PowerPoint, Visio)
Veterans are encouraged to apply.
For positions based in Jersey City, the base salary range is $109,000.00 - $152,000.00. For positions based in NYC, the base salary range is $113,000.00 - $152,000.00. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview. (https://sprcdn-assets.sprinklr.com/248/723ffa1b-01a8-4f89-b8aa-7469d8e62d81-213797826/2023-benefits-overview-for-cor.pdf)
#LI-MD1
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
OP - Operations
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Claims, Inc.
At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.
But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .