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NOC (Network Operations Center) Technician, Allen, Texas (Hybrid - 1st 90 - days will have to be onsite for training - After onboarding and training, rotational scheduled remote work may be available)

Kelly Services is seeking Network operations and technical support for 9-1-1 call handling systems and networks Network monitoring and response, Technical Support, and Outage support for one of our top clients.

Type: Contract W2 (Must be Authorized to work for any employer for possible conversion)

Duration: 2 Years (Possibility of extension or perm hire)

Pay Rate: $28.00/hr. (W2)

Schedule:

• 2 Openings for schedule 1: Sunday - Wednesday, 7:00 am - 5:30 pm Central

• 2 Opening for schedule 2: Wednesday - Saturday, 7:00 am - 5:30 pm Central

• 2 Opening for schedule 3: Sunday - Wednesday, 10:00 pm - 8:30 am Central

Interview Process: 2 Virtual Interview

Job Summary

Join our dynamic team as a NOC Technician where you will play a crucial role in ensuring the stability and reliability of our network operations. This is an exciting opportunity for a dedicated professional with a passion for technology and problem-solving. You will be part of a collaborative environment that values innovation and excellence.

Roles and Responsibilities

• Monitor and maintain the computer networks and system

• Ensure the stability and proper functionality of telecommunications infrastructure.

• Respond to network alerts and troubleshoot network-related issues.

• Perform regular network performance checks.

• Coordinate with field technicians and engineers to resolve complex network issues.

• Maintain detailed records of network outages, discrepancies, and quality control measures.

• Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.

• Manage ServiceNow Incident Management, Change Management, and Problem Management processes.

• Conduct remote network surveillance and event response.

• Triage and resolve service-impacting incidents within SLA’s.

• Participate in complex troubleshooting with next-tier Subject Matter Experts (SMEs).

• Provide customer-facing technical support via telephone, email, and web portal.

• Communicate with stakeholders during service-impacting events.

• Manage vendor tickets effectively.

Qualifications & Skills

• Strong working knowledge of IP networking and interoperability standards.

• Strong understanding of network infrastructure and protocols.

• Experience with network monitoring tools.

• 1+ years of experience troubleshooting IP network connectivity.

• 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.

• Proficiency in networking protocols such as VPN, BGP, MPLS, or SIP.

• Ability to navigate and interpret network drawings (e.g., Vizio drawings).

• Good analytical and documentation skills.

• Ability to handle high-pressure situations and respond quickly to network issues.

Preferred Skills

• Experience in the Network Operations or Telecommunications industry.

• Certifications like Network+, Cisco, CCST or CCNA are a huge plus.

• ITIL Certification.

• Experience with AWS Cloud surveillance.

Opportunities

Career advancement within a growing company.

Continuous learning and professional development.

Exposure to cutting-edge technologies and industry best practices.

Apply Today!

#P2

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.