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Summary As an Information Technology Specialist (OS/SYSADMIN), you will be on the cutting edge of planning, developing, implementing, and evaluating all Information Technology initiatives needed to support the Desktop Software and Services Division, within End User Services Office. Come and join an organization that has been consistently rated as one of the Best Places to Work in the Federal Government! Responsibilities The physical worksite for this position is located in Alexandria, Virginia.This position is telework eligible per agency and business unit discretion/policy. This position is eligible for telework up to 3 days per week and reports to USPTO's Alexandria, VA headquarters for the remaining days in the week. If selected for an interview, applicants are encouraged to discuss telework options and eligibility specific to the position in which they applied with the hiring manager. The individual selected for this position will: Configure, deploy, monitor, troubleshoot, and support cloud-based solutions, such as Microsoft Azure, for Desktop as a Service (DaaS), Software as a Service (SaaS), and Virtual Desktop Infrastructure (VDI). Ensure solutions adhere to security best practices with cloud technologies, utilizing products such as, but not limited to Microsoft Intune Suite, Microsoft Entra ID, Azure Policy, Azure Managed Applications, and Automation. Work with stakeholders and consultants for installations, deployments, and troubleshooting of releases; evaluate new operating system releases, assesses capabilities and provide recommendations on optimization and usage. Provide authoritative technical resolution for problems with existing Virtual Desktop Infrastructure (VDI) environment and related systems, and performs research to correct problems and inefficiencies or to enhance services. Requirements Conditions of Employment Qualifications You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Information Technology (IT) Management Series 2210 (Alternative A). Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-12. Specialized experience for this GS-13 position includes: 1. Experience in configuring, deploying, monitoring, troubleshooting, and supporting cloud-based solutions, such as Microsoft Azure, for Desktop as a Service (DaaS), Software as a Service (SaaS), and Virtual Desktop Infrastructure (VDI). 2. Experience ensuring solutions adhere to security best practices with cloud technologies, utilizing products such as, but not limited to Microsoft Intune Suite, Microsoft Entra ID, Azure Policy, Azure Managed Applications, and Automation. 3. Experience working with stakeholders and consultants for installations, deployments, and troubleshooting of releases, evaluating new operating system releases, assessing capabilities and providing recommendations on optimization and usage. 4. Experience providing authoritative technical resolution for problems with existing VDI environment and related systems, and performs research to correct problems and inefficiencies or to enhance services. The incumbent must possess the following Information Technology related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education At the GS-13 grade level, no substitution of education for experience is permitted. Additional Information Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. This is a Bargaining Unit position and represented by The National Treasury Employees Union, Chapter 243. This is a Public Trust position and has a risk level designation of "MODERATE". Background Investigation - If selected for this position, you will be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation. The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice. Relocation Expenses are not authorized and will not be paid. CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: OPM CTAP/ICTAP. CTAP/ICTAP documentation requirements are listed in the 'Required Documents' section of this announcement. More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued. All application materials become the property of the United States Patent and Trademark Office. USPTO Job Applicants requiring reasonable accommodation for any part of the application and hiring process should request accommodation(s) from the USPTO at http://www.uspto.gov/accommodation. The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity & Diversity via email (oeeod@uspto.gov) or phone (571-272-8292).