Job Information
Service Source Facility Operations Manager in Alexandria, Virginia
ServiceSource is proudly hiring an Facility Operations Manager to ensure exceptional service delivery to our customers at the Mark Center Facility in Alexandria, VA. This is a full-time, permanent position.
Join Our Team!
Make a difference in the lives of people with disabilities and your community!
ServiceSource is a non-profit organization that participates in the AbilityOne Program, a federal initiative supporting the employment of individuals with significant disabilities. As the Facility Operations Manager, you will not only oversee the entire maintenance team, but also work alongside people from diverse backgrounds who are developing their professional skills.
Why ServiceSource?
For over 50 years, we've been a trusted community partner, empowering adults with developmental disabilities across the country. We offer:
Salary: $90,000 annually
Over three weeks of paid time off in your first year, plus eleven Federal Holidays!
Full Health, Vision, and Dental coverage through Cigna, with premium cash-back opportunities
Generous 403(b) and 401(a) retirement options with matching
100% Company-Paid Life, AD&D, and Disability Insurance
Clear career paths and promotion opportunities
Tuition reimbursement and professional development funds
$500 annual reimbursement for personal wellness
...and much more!
Job Summary
The Facility Maintenance Manager will direct, track, coordinate, and oversee the efforts of a 19-person staff, to include repair services such as building structure; grounds & landscaping; warehouse and dock operations interior services and minor construction; roadways; inventory management and control; and specialized vendor services.
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Manage carpentry/maintenance services which includes scheduled and unscheduled tasks such as furniture repair, minor construction and repair projects (Indefinite Delivery/Indefinite Quantity), full fabrication, door repair, installation of locksets, painting & patching, drywall repair and installation, carpet and ceiling tile repair, parking structure maintenance & repair, roadways, and building envelope and structure maintenance.
Manage a loading dock crew that receives all deliveries to the Mark Center. Responsible for receiving and transporting approximately 300 tons of goods annually. Manage parcel & package delivery services to tenants within 24 hours of receipt for all FedEx, UPS, and DHL packages received.
Manage grounds maintenance for the 16-acre campus including grass, trees and shrubs, bedding plants, leaf removal, landscape bed maintenance, two green roofs, cleaning of two multi-story parking structures, inspection and cleaning of roof drains, and the clearing of snow and ice on all walkways. Maintenance must adhere to LEED Gold environmental standards.
Manage and oversee the scheduling, payment, and quality assurance for approximately 17 service vendors performing a wide variety of specialized services (e.g., elevators & escalators, roof inspections and repairs, storm drain/system cleaning and inspection, pest management, waste management, snow & ice clearing operations, and others). Lead development of the scopes of work, finding new vendors when required, and participate in the award of contracts. The service agreements with the vendors are valued at approximately $0.9 Million annually.
Manage inventory services including receive, account for, store, and issue inventory for the BOS contract. Work closely with purchasing personnel to ensure timely requisition and strict accountability throughout the supply chain life cycle. Responsible for inventory control to include oversight of audits on the bench/attic stock, and an annual inventory of all durable tools and goods used by BOS personnel.
Additional Responsibilities
Furnish Daily, Weekly, and Monthly reports of site facility activities.
Perform quality assurance or quality control (QA/QC) inspections as the situation dictates. Some are done directly by this position, and the rest by staff. Report on findings.
Perform and lead mission essential functions in response to weather events and/or other significant events that may occur at the Mark Center (e.g., snow and heavy rain events, hurricanes). Includes performing services, providing personnel and coordinating vendors for emergency response activities.
Perform other responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s )
Required: High school diploma or General Educational Development (GED).
Preferred: Bachelor’s degree from an accredited university in a related field.
Required: 5-10 years of experience in facility maintenance.
Required: 2 years of supervisory experience or demonstrated leadership in facility maintenance management at a facility of a similar scope, size and complexity as the Mark Center.
Preferred: Professional experience working in one of the trades (e.g., carpentry, electrical, plumbing).
Must be able to pass criminal and drug screening processes to meet current Company and/or government requirements that apply to or become applicable to this position.
Per contract, a valid driver’s license and good motor vehicle record (MVR) are required.
Knowledge, Skills, and Abilities
Knowledge of facility repair techniques, tools, and building trades. Ability to read and interpret building drawings.
Superior organizational skills, detail oriented.
Time management – effectively and efficiently manage one’s own time and the time of others to meet deadlines.
Communication — Very strong oral and written communication skills.
Computer literacy — Requires strong computer literacy including the MS Office Suite (Excel, Word and PowerPoint). Understanding and ability to use a Computerized Maintenance Management System (CMMS) such as Maximo, and other software as required.
Ability to coordinate and direct personnel, lead teams, and work independently with minimal guidance or supervision.
Problem Solving: Ability to avoid as well as solve problems; be innovative and proactive; use critical thinking skills; and foster an environment of continual improvement.
Ability to create and interpret graphs. Perform trend analysis based on Maximo data and draw valid conclusions.
Must possess the ability to solve a variety of maintenance, logistical, and customer service-related challenges in a timely manner and respond appropriately to queries from the government customer.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet, although occasionally may be exposed to equipment operations (e.g., loading dock area).
ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information