Experience Inc. Jobs

Job Description

-Lead and train staff on the best ways to convert calls into booked service appointments.

-Manage dispatch to ensure the right technicians are matched to every job.

-Author and refine call scripts so theyre clear, compelling and result in more appointments.

-Become an expert of your market, know the customer needs and how best to engage them.

-Monitor performance of staff, review recorded calls and advise them on how to promote sales.

-Formalize a coaching and training platform thats cost effective and measurable.

-Show employees how their individual contributions matter to the companys success.

-Ensure sufficient staffing to match the business demand and seasonal spikes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-5 years call center experience

-2 years min call center management experience

-5 years MS Office experience

-Excellent verbal and written communication experience -Possess the ability to inspire both personal and professional growth in our team members.

-Ability to provide unparalleled customer satisfaction.

-Ability to drive team performance to achieve all business goals and objectives.

-Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.

-Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint). null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.