Job Information
UnitedHealth Group Supervisor, Clinical Operations in Albuquerque, New Mexico
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
Position in this function is responsible for supervising and coordinating the daily operations of the department support staff. Serves as departmental liaison and first line of contact with patients, staff and providers. Manages efficient patient flow, appropriate use of supplies and other operational functions. Generates and maintains a variety of statistical reports. Assists the department Manager with preparation of the department budget and manages budget for all administrative functions of the department. Collaborates with the department manager and/or director in developing and revising department policies, procedures, and protocols. Provides guidance and training to assigned staff responsible for admitting, registering, scheduling and verifying patient insurance policies. Monitors quality assurance programs and recommends areas of improvement. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.
Primary Responsibilities:
Supervises support staff members, assesses the needs of patients, and delegates tasks appropriately
Provides guidance and training to assigned staff responsible for scheduling and frontline activities
Supervises clinical staff members in the absence of the department manager, assesses needs of clients and delegates tasks appropriately
Facilitates in the development of a unit level plan for financial and personnel resources required to provide the needed services for each shift
Responsible for ensuring customer service and other administrative activities for the department administrative staff. Develops staff to accomplish goals that support the department / organization direction
Supervises, oversees and coordinates daily staff assignments and operations for the department to include hiring, terminating, disciplinary actions, performance evaluations and training
Supervises the patient flow process between the frontline staff (Patient Care Coordinators) and the clinical staff to ensure that an efficient transfer of patients between these two staffing entities occur on a daily basis
Demonstrates quality improvement, facilitating the generation of ideas for improvement of patient care and functioning of the department initiatives. Collaborates with other healthcare team members to generate new ideas for quality improvement with regards to administration, patient care, and overall functioning of the department
Performs other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
1+ years of related experience of which must have been in a supervisory / lead capacity
Supervision/Management knowledge and experience
Knowledge of HMOs, PPOs, Medicaid, Medicare, and insurance plans
Solid computer skills (MS Excel, MS Word, MS Outlook)
Preferred Qualifications:
Related experience in technical or specialty areas assigned
Proven solid conflict resolution skills
Proven ability to maintain patient confidentiality
Proven ability to deal with stressful situations
Proven ability to analyze and interpret data, manage own time and work tasks; ability to plan, develop and coordinate multiple tasks, PC skills, effective communication skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission .
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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