Job Information
TLC Plumbing & Utility Service Coordinator in Albuquerque, New Mexico
Water Extraction Experts LLC is in need of a Service Coordinator.
At Water Extraction Experts Restoration & Remodel, we are committed to restoring not just properties but also peace of mind for our clients. As part of our team, you will play a crucial role in ensuring seamless service delivery while contributing to a company that values professionalism, community impact, and continuous growth. If you are a highly organized professional with a passion for helping people and ensuring operational excellence, we invite you to apply!
Job Description
The Service Coordinator is responsible for ensuring smooth daily operations by managing technician and client scheduling, handling customer communication, processing billing and payments, and procuring materials for projects. This position is integral to maintaining Water Extraction Experts high standard of customer service, efficiency, and professionalism.
Job Requirements
Scheduling & coordination - coordinate and schedule technicians for appointments
Customer communication & support - serve as the primary contact for customers, answering inquiries and providing updates
Billing & payments - process invoices, track and manage payments and assist customers with billing-related inquiries
Inventory management - source and order materials necessary for restoration and remodel projects while maintaining inventory records
This is a full-time position, 40+ hours/week (schedule will be determined upon hire)
Occasional OT or Saturday shifts may be required
Office- based role with potential for remote work flexibility
Qualifications
Basic knowledge of billing and payment processing
Experience in procurement and inventory management a plus
Detail-oriented
Benefits
Medical, Dental, Vision Insurance
PTO (Paid Time Off)
Professional development opportunities