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Sambasafety Customer Care Representative in Albuquerque, New Mexico

Recognized as one the Top 100 Tech Companies by Builtin.com and over 4.4-star review on Glassdoor, SambaSafety® is the pioneer of driver risk management software in North America. Trusted by over 2 million subscribed drivers; thousands of businesses look to SambaSafety to provide the most powerful, advanced, intuitive, and impactful risk solution platform on the market. SambaSafety is growing at an incredible rate with high employee engagement. It’s an exciting time to be at Samba. Now is the right time to join our high performing culture. We hope to see you here!

What you'll do:

You will be a member of the customer care team focused on providing world-class customer service for our customers. You will be the key contact to resolve frontline issues for our customers, ensuring their issues are resolved as quickly and smoothly as possible.

Our customer care team is our secret weapon. They are dedicated, knowledgeable and professional. They know their market and their customer. At SambaSafety, we view customer care as an extension of the product team.

  • Be the voice of Samba, provide a world class customer service experience.

  • Uphold our company values and vision through your day to day interactions.

  • Work with customers to solve problems promptly, by going above and beyond.

  • Aid/support our customers through phone, chat and email support.

  • Research customers inquiries, follow up with updates and resolution.

  • Document resolutions and maintain accurate records.

  • You will be here and demonstrate excellent attendance record.

  • Provide service on account maintenance issues and best practices.

  • Ensure customers are compliant with state and federal regulations.

  • Represent the customer by providing feedback to product management.

  • Also responsible for other duties/projects as assigned by business management as needed.

    What we are looking for:

  • Being at work matters to you. Must have proven track record of good attendance.

  • Experience working directly with a customer in a support capacity; a passion for providing world class customer service.

  • Excellent customer service skills; strong writing and phone handling skills required.

  • Ability to troubleshoot issues, escalate cases when appropriate, and de-escalate upset customers.

  • You are solution oriented, obsessed with finding a resolution.

  • Comfortable in a growth oriented, fast paced environment; experience in an agile business environment with constant changes.

  • You’re a pro on the computer and have a passion for technology and software.

  • Ability to multi-task, prioritize, and manage time effectively

  • You have an eagerness to learn and acquire additional knowledge.

  • Ability to work as part of a team to achieve individual and team results.

  • Bilingual a plus.

    Pay Rate is $18/hr. Can be remote.

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