Job Information
WorkSource Oregon Financial Advocate - North Albany in ALBANY, Oregon
As a Financial Advocate at Central Willamette, your role is pivotal in embodying our vision to serve to build better lives and communities together. You are tasked with providing exceptional, ethical service, anticipating and addressing our members\' financial needs with our suite of products and services. Acting as a personal consultant, you will guide members through their financial journeys with convenient, accessible, and affordable solutions, both in-person and remotely. Success in this role depends on your ability to proactively uncover and meet member needs and deepen relationships resulting in increased adoption of products and services, enhanced protection of their assets, and consistently stellar member satisfaction ratings. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 40% Member Financial Advocacy and Education Serve as members\' personal financial advocate by understanding their financial needs and goals, offering proactive solutions to save or earn money. Offer financial education, use every interaction to build trust, uncover opportunities to assist members, and develop loyal promoters. Help members learn how to utilize self-service options and existing technology for their financial well-being. Show initiative in expanding knowledge in areas like credit building, mortgage lending, debt consolidation, savings, retirement, business banking, budgeting, and digital solutions. 30% Sales and Service Excellence Establish rapport with members, ask open-ended questions, present solutions, address concerns, and finalize decisions assertively. Accountable for achieving individual and branch goals related to deposit, membership, and lending growth through service excellence. Provide exceptional member service to create memorable experiences, as measured by products per household, loan products with debt protection, and high net promoter scores. 20% Operational and Compliance Responsibilities Ensure timely follow-up, maintain accurate documentation, uphold quality controls, and take ownership of improvement opportunities. Perform branch duties, including tellering, lobby management, opening and closing responsibilities, and problem-solving. Complete all required education, training, and professional development. Comply with CWCU policies, State and Federal regulations, and Information Protection requirements. 10% Member Engagement and Problem Resolution Engage in proactive member activities, including outbound calling, community engagement, and financial education. Research and resolve member requests, concerns, and inquiries, ensuring favorable resolution. Perform additional duties as assigned. QUALIFICATIONS Familiarity with financial products and services offered by credit unions, such as loans, deposits accounts, and savings options. Understanding of the difference between banks and credit unions. Strong ability to quickly learn and use multiple platforms, software, and databases to manage member requests. Excellent verbal and written communication skills to clearly explain complex financial concepts and options to members of varying levels of financial literacy, in the English language. Apply online at https://www.centralwcu.org/careers