Job Information
Health Research, Inc. Technical Support Specialist I in Albany, New York
Applications to be submitted by April 30, 2024
Compensation Grade:
Compensation Details:
Minimum: $57,247.00 - Maximum: $57,247.00 AnnuallyDepartment
(OHEHR) AI - AIDS InstituteAbout Health Research, Inc.
Health Research, Inc. (HRI) contributes to the health and well-being of the people of New York State by complementing and enabling the strategic public health goals of the New York State Department of Health (DOH), Roswell Park Cancer Institute Corporation (RPCIC), and other health-related entities.
HRI provides best-in-class resource administration for stakeholders and programs related to the work and priorities of the Department of Health and its other partners. HRI does this through the provision of knowledge, expertise, funding guidance, and fiduciary oversight of sponsored program funding for public health and research programs in concert with community partnerships.
Health Research, Inc. (HRI) offers a robust, comprehensive benefits package to eligible employees, including:
Health, dental and vision insurance -Several comprehensive health insurance plans to choose from;
Flexible benefit accounts -Medical, dependent care, adoption assistance, parking and transit;
Generous paid time off -Paid federal and state holidays, paid sick, vacation and personal leave;
Tuition support -Assistance is available for individuals pursuing educational or training opportunities;
Retirement Benefits -HRI is a participating employer in the New York State and Local Retirement System and offers optional enrollment in the New York State Deferred Compensation Plan. HRI provides a postretirement Health Benefits Plan for qualified retirees to use towards health insurance premiums and eligible medical expenses;
Employee Assistance Program -Provides educational and wellness programs, training, and 24/7 confidential services to assist employees, both personally and professionally;
And so much more!
Job Description:
Responsibilities
The Technical Support Specialist I will provide technical support and assistance in the Information Systems Office and throughout the AIDS Institute. Responsibilities will include resolution of technology issues; assisting staff in the use of software; providing technical support services to staff/end users, including in the use of productivity software; providing training on new applications, software and technologies; executing scripted solutions; onboarding new staff; requesting additional rights on behalf of employees; granting access to files and folders on shared storage resources; managing user accounts; deploying and moving computer and computer related equipment; and other appropriate duties as assigned.
Minimum Qualifications
Bachelor's degree in a related field and one year of experience providing technical support and assistance; OR an Associate's degree in a related field and three years of such experience; OR five years of such experience. A Master's degree in a related field may substitute for one year of experience.
Preferred Qualifications
Experience with Microsoft Office suite, Windows desktops, and laptops. Working knowledge of Microsoft network technologies. Installation, operation, and maintenance of video conference systems along with Zoom and WebEx.
Conditions of Employment
Grant funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables, is required.
Valid and unrestricted authorization to work in the U.S. is required. Visa sponsorship is not available for this position.
Travel, up to 25% of the time, will be required.
This position requires that the incumbent will report to the official work location and live within commuting distance to the official work location. Telecommuting will be available.
HRI participates in the E-Verify Program.
HRI has a long-standing dedication to diversity, equity, and inclusion in our workforce. HRI is committed to the principle of non-discrimination in all phases of its employment procedures and practices.
www.healthresearch.org
Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly