Change Healthcare Sr. Client Executive-Risk Adjustment/Decision Analytics/Member Engagement in Albany, New York
Sr. Client Executive-Risk Adjustment/Decision Analytics/Member Engagement
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
The Sr. Client Executive (SCE), Decision Analytics, Chart Retrieval & Clinical Review, and Member Engagement position will focus on developing long-term relationships within the portfolio of assigned customers, connecting with key business executives and stakeholders within each customer. Additionally, the position will require the ability to analyze operations, organizational challenges, and identify growth and investment opportunities. This role will require the ability to define strategic account planning and deployment across the entire range of our company’s products and services, ensuring that we are meeting customer’s needs and expectations. The SCE manages larger highly complex accounts (approximately 10 Mil or more in size) that have multiple Change Healthcare products.
What will be my duties and responsibilities in this job?
• Establishes productive, professional relationships with key personnel at multiple levels within assigned customer accounts• Help clients succeed with our products, develop a vision for how the product can be used, proactively identify potential issues that could hamper success, and ensure that the appropriate Change Healthcare resources are working to resolve these issues• Identify opportunities for cross-selling new products across Change Healthcare, selling add-on services, and lay the foundation for sales success• Meets assigned goals for quota attainment, account strategy development, revenue retention and growth and reference ability in assigned accounts• Proactively leads a collaborative strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones with clients• Proactively assesses, clarifies and validates customer needs on an ongoing basis• Coordinates and runs internal and external customer strategy sessions on an ongoing basis to ensure top to bottom alignment between our organizations• Drive reference ability in the customer base
What are the requirements needed for this position?
Bachelor’s Degree or equivalent experience
5+ years Payer account management and/or sales experience
Must have experience in coding and/or risk adjustment
Experience in the following areas is a plus.
Clinical Decision Support
Healthcare Analytics for Payers
Healthcare Consulting for Payers
Medical Record Retrieval
Member Engagement -Member Payments Payer Portals, API, etc.
What other skills/experience would be helpful to have?
Experience upselling, nurturing business relationships, retaining and expanding our clients foot print.
An understanding of contract management
Deep understanding of the Healthcare Industry with applicability to payer and provider organizations.
Sufficient technology application or technology product understanding in order to learn and understand software products at a detailed level.
Understanding of enterprise software deployment a plus.Strong communication skills, relationship building and conflict management skills.
Good listening skills.
Ability to multi-task and prioritize.
How much should I expect to travel?
Willingness and ability to travel up to 50% of the time. Current state: We are all working virtually.
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Diversity and Inclusion:
•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when j ob-related and consistent with business necessity , we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
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