Change Healthcare Revenue Cycle Client Relationship Specialist in Albany, New York
Revenue Cycle Client Relationship Specialist
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
What will be my duties and responsibilities in this job?
Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.
Works to grow the client relationship by identifying new business opportunities and ensures on-time delivery of projects that support the client’s business.
Prepare and facilitate monthly, quarterly, and ad-hoc meetings with client(s).
Travel to assigned client to review account performance as required.
Troubleshoot and resolve any issues by coordinating with internal and external teams.
Manage client dynamics with little guidance.
Ensuring client contract compliance and driving results to encourage client renewals.
What are the requirements needed for this position?
Years of experience: 5+ Years related experience.
Education: Bachelor's degree in Healthcare Administration, Finance, Accounting or related field.
What other skills/experience would be helpful to have?
Client management experience with proven track record of client satisfaction.
Knowledge of healthcare, practice management and professional billing systems.
Radiology billing experience.
Ability to maintain unexpected daily challenges and competing priorities.
High proficiency in Microsoft Excel, Powerpoint, Word.
Professional presentation skills.
Strong written and verbal communication.
Willingness to travel.
What are the working conditions and physical requirements of this job?
Remote; traveling as needed basis
How much should I expect to travel?
Post COVID this position will do up to 25% overnight travel. Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Diversity and Inclusion:
•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when j ob-related and consistent with business necessity , we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to email@example.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
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