Experience Inc. Jobs

Job Information

Albany Medical Center Patient Access Representative in Albany, New York



Work Shift:

Day (United States of America)

The Patient Access Representative is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services.

Essential Duties and Responsibilities

  • Responsible for creating encounters in ADT representing service patient is receiving

  • Responsible to discern demographic and insurance information to ensure and accurate registration

  • Responsible to interpret information received from Insurance Payer regarding patient’s eligibility and financial responsibility

  • Responsible to discuss financial obligation of patient and collect via cash, credit card or check

  • Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly

  • Responsible for scanning or managing online form template to maintain the Electronic Health Record

  • Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration.

  • Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow.


  • High School Graduate - required

  • Associate's Degree relevant area of study - preferred

  • 1-3 years Hospital or Physician office experience - preferred

  • Computer skills (High proficiency)

  • Proven customer service skill with ability to exceed expectations

  • Ability to multi-task in stressful and high patient volume unit

  • Ability to learn in classroom setting; utilizing resources

  • Ability to remain composed under pressure

  • Ability to review information and draw appropriate conclusion

  • Good judgement and ability to be resourceful to problem solve; escalate issues as needed

  • Team minded worth ethic

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Albany Med is the centerpiece of medicine, research, and medical education in New York’s CapitalRegion and is the area's largest private employer with more than 10,000 employees.

Albany Med offers excellent career opportunities in a wide range of roles in both patient care andadministration. We value all our staff members and offer outstanding employee benefits including:

  • Excellent health care coverage (http://albanymedcareers.com/benefits/employee-health-%20benefits/) with lower copays at most Albany Med providers.

  • A wide array of services and programs to support emotional, physical, and mental wellbeing (http://albanymedcareers.com/benefits/employee-advantages/)

Anchored in the state’s historic capital city, Albany Med offers a full range outpatient and inpatient careand is home to the region’s largest hospital, only Level 1 trauma center, and only children’s hospital. Thedowntown campus also offers opportunities at Albany Medical College.

Albany Med partners with Columbia Memorial Health, Saratoga Hospital and Glens Falls Hospital to form the Albany Med Health System, serving more than three million people over 25 counties.