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SEFCU Member Mortgage Servicing Representative in Albany, New York

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Overview of the Role
The Member Mortgage Servicing Representative performs all required transactions and functions in researching, analyzing, and completing member service requests relative to loans serviced by SEFCU.

Accountabilities and Responsibilities
Process service requests, including but not limited to payoff requests, loan corrections, loan inquiries and loan payments.
Complete all requests in the prescribed time frame; if necessary forward to appropriate department/staff.
Respond to incoming calls from members and from within the organization.
Process incoming mortgage loan payments within 24 hours
Scan envelopes from incoming mail for mortgage loan payments
Track & scan daily transit checks processed report for Mortgage Servicing
Process real estate loan payoffs then creating the discharge of mortgage ensuring the process is completed within 30 days to avoid a penalty.
Review daily unapplied reports; research and post all payments as necessary.
Review daily Stops and rejects reports; research and post all payments as necessary.
Contact members to verify $3000 principal payments
Review monthly Mortgage Billing Statements to ensure the data is accurate before the file is sent into production.
Review DIG report of address changes for member accounts in DNA with loans on the Servicing Director system updating as applicable.
Review Pending Maturity Report; sending letter when applicable
Send notices to insurance carriers removing SEFCU as Loss Payee
Determine why a Mortgage Billing Statement was returned updating address if necessary
Monitor insurance losses & escrow holdbacks ensuring checks are disbursed in a timely manner
Update policies and procedures as necessary
Perform other duties as may be assigned by supervisor
Assist Loan Set up specialist as needed due to volume
Other duties as needed

Credentials, Experience and Skills
High School Diploma or General Equivalency Degree (G.E.D.)
A minimum of 1 year of experience in mortgage servicing. Equivalent combinations of education and experience may be considered.
Proficient with Microsoft Office products including Word and Excel
Detailed knowledge of all internal programs and applications i.e. E3, Fiserv DNA, etc.
Your ability to be bonded is required

We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

SEFCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at.


Equal Opportunity Employer, females, minorities, individuals with a disability, protected veterans, sexual orientation, gender identity.

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