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Citizens Bank Infrastructure Engineer II(Remote) in Albany, New York


Colleague Technology Services performs a critical role in defining and implementing the end user compute delivery strategy. This role offers the opportunity to influence and deliver the evolution of end user computing technology across the enterprise.

Reporting to the Colleague Technology infrastructure engineering manager, this role will build partnerships with the enterprise IT and architecture and service delivery teams, business-line application teams, the user community and external partners. Working in a Agile delivery framework, this role will create, execute, and streamline standards, tools, and processes in order to deliver effective and efficient application management services for all endpoint platforms .

Primary Responsibilities

You will be working on a broad range of initiatives that impact the entirety of Citizen’s business operations. Alongside a team of highly-motivated engineers, you will work collaboratively to enhance, protect and transform Citizen’s infrastructure. As a team member, you will be a key contributor as you work to develop innovative systems solutions.

Responsible for lifecycle management of core applications, 3rd party commercial off the shelf (COTS) apps, and custom in-house apps, across all endpoints: PC, VPC, Mac, and mobile.

This includes application discovery and tracking, packaging and distribution, patching, compatibility testing, scripting and automation.

Help define and implement application packaging and delivery standard patterns, processes and configurations

Create and execute streamlined processes for application intake, compatibility testing, packaging and delivery, maintenance of application catalog, inventory and licensing, retirement, and achieveing perpetual application currency.

Create application packages for automated delivery and according established standards and required business configurations

Help set up deployments of applications according to deployment criteria and monitor/report on applications deployments status

Help create standard reports and dashboards to provide visibility and insight in to application status (deployment, compatibility, currency, licensing and entitlements)

Collaborate with the Colleague Technology architecture, engineering and risk and service design teams to ensure desired outcomes are met in the context of the overall business and technology strategic vision.

Collaborate with Program Management to report project status and when necessary escalate issues and risks.

Closely partner with peers to ensure colleague experience and service design best practices are delivered across the plan/build/run/refresh/retire lifecycle.

Troubleshoot complex application issues within the end user environment

Ability to occasionally work during nights/weekends during critical incidents or major project implementations

Maintain currency in end user technology market trends and participate in industry workgroups as needed.

Product space includes Windows workstation OS, macOS, iOS, Android, Citrix, XenApp/Desktop, Flexera, App-V, PowerShell/VBScript, SCCM, Intune, JAMF, productivity suite (Office 365), browsers (Edge, Chrome, Safari, etc), and middleware (JAVA, runtimes, etc)


Required Skills/Experience:

Bachelor's degree in business, computer science or engineering; 3 to 5 years of computer systems and/or applications management experience

Demonstrated experience designing and deploying end user technologies in large, geographically distributed environments at a scale of over 20,000 end users and 30,000+ managed devices is a plus

Experience with automated deployment methodologies and application packaging / distribution

Experience with two or more; Flexera, App-V, Citrix, SCCM/Intune, JAMF

Expertise in architecture and design of enterprise desktop deployments and processes

Ability to effectively lead clients through detailed assessment and design processes for desktop and related infrastructure deployments.

Experience with Windows 10 Enterprise features, desktop analytics, Upgrade Readiness, and Telemetry

Experience with Office Pro-Plus including Click to Run functionality.

Strong Knowledge of web browser configuration and support

Strong proficiency with scripting languages, multiple packaging / deployment applications, and distribution methods

Strong code skills in one of the following languages Powershell/VBScript/Python

Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management

Process oriented and can document work processes and workflows

Able to succeed and integrate into a fast paced environment

Critical thinker is required, ability to research and collaborate effectively

Able to speak and write English at a professional and technically proficient level including understanding of good documentation practices

Comfortable navigating large corporate structure to ensure timely delivery of projects a plus

Experience communicating complex technical processes to non-technical colleagues

Basic knowledge of Agile ceremonies and experience working on an environment where Agile practices were implemented

Applicable certifications in end user technology may include Microsoft, Apple, Citrix.

Experience working on high regulated environment, financial, banking, healthcare is a plus

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F

This position is not available in Colorado.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.