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Change Healthcare Implementation Analyst in Albany, New York

Overview of Position

The Implementation Analyst will be responsible for managing the deployment, configuration, administration, and support of Clinical Network applications. This person will interact with internal and external stakeholders to manage expectations and delivery of business objectives and outcomes. Specific responsibilities include working with clients to ensure that the implementation process moves forward as expected within defined time frames, providing timely updates to all stakeholders, configuring internal systems, and ensuring a successful client go-live. This position will be responsible for managing the entire implementation cycle, which may include one or more of the following: assessing appropriate methods and identifying resources for the conversion of client data, testing the product or overseeing the testing process, consulting on the installation of software and coordinating technical support to resolve issues. Ensures successful hand off to appropriate departments for ongoing support following implementation.What will be my duties and responsibilities in this job?

  • Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions

  • Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users

  • Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution

  • Provides feedback based on client experiences to product and professional services teams for product and process improvements

  • May work directly with clients on-site or provide installation support remotely

What are the requirements needed for this position?

  • Bachelor’s degree or equivalent work experience

  • 2+ years of experience within healthcare IT, customer implementation or support, preferably with lab or EMR background

  • Project Management

  • Communication and customer facing skills

What other skills/experience would be helpful to have?

  • Time Management

  • HL7

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

None. Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

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Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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