Change Healthcare Health Services Nurse (PA License Required) in Albany, New York
Overview of Position
The Health Services RN position is in a Managed Services organization (does not reside on Client/Practice site). The RN telephonically assists and guides patients toward self-management and behavior modifications that result in improved patient outcomes. The RN is the primary point of contact, coordinating with schedulers, pharmacists, providers of medical and behavioral health care and social services. Success is measured in terms of improved patient outcomes, prevention of patient adverse events and unnecessary inpatient readmissions, satisfied customers, meeting or exceeding quality measures, producing consistent and high quality work and collaboration with other care team members.
Our ideal candidate is an experienced nurse, able to perform tasks independently and once trained, without significant guidance.
What will be my duties and responsibilities in this job?
Provides Nursing support for health service providers via phone in areas including but not necessarily limited to:
Telephonic nurse triage services.
Provide education to patients, deploying best practices and standard workflow in their daily activities.
Apply their expertise across the various areas of responsibility, understand how their interactions with patients affect customer satisfaction and is able to make recommendations to improve processes.
Apply established protocols, criteria and contract guidelines.
Coordination of the team approach to management of patient care.
Analyze, investigate and resolve individual care quality, coordination of care, service and access issues.
Contact patients and providers regarding clinical needs for continuity of care.
What are the requirements needed for this position?
3+ years of relevant work experience, in related clinical, managed healthcare or healthcare setting
Pennsylvania RN License required.
Schedule Options: Monday through Friday during office hours 7am-6pm; shift will vary.
What other skills/experience would be helpful to have?
Excellent understanding of health-service related processes relevant to assigned role and responsibilities.
Strong analytical and interpersonal skills and ability to interact with senior level clients, and high level of computer literacy.
Very good knowledge of healthcare, government and insurance industry trends.
What are the working conditions and physical requirements of this job?
Office Environment - Work from Home Office
Solid internet connectivity
How much should I expect to travel?
No Travel Required
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
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