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Alliance for Positive Health Computer Support Specialist in Albany, New York

Computer Support Specialist

Department: Administration

Location: Albany, NY


Job Summary: Assist with the maintenance and troubleshooting of the agency's technological systems and provide Help Desk support to agency staff.

Major Activities:

  • Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F, Alliance for Positive Health policies and procedures and other applicable regulations.

  • Maintain and safeguard agency data in accordance with confidentiality procedures and protocols.

  • Assist in the operation and maintenance of the agency computer networks, databases, and telephone systems in all offices.

  • Perform routine site visits to each Agency office to provide onsite IT support to Agency staff and IT vendors.

  • Troubleshoot and resolve issues reported in Operations Requests. Provide telephone/help desk technical support for staff, as needed.

  • Install and configure new hardware and software as needed.

  • Maintain data backup systems at each office.

  • Maintain equipment inventory.

  • Train and update staff on software programs and security protocols used within the agency.

  • Assist with the setup and installation of new IT Infrastructure.

  • Assist with the cell phone set up for all employees.

  • Other duties as assigned by the Computer Systems Coordinator and/or the Director of Finance and Administration.


  • Minimum of an Associate-s Degree in Information Systems, Computer Science or related field; Bachelor-s Degree preferred.

  • Minimum 2 (two) years relevant experience in computer support/help desk environment

  • Direct and recent experience with:

  • Helpdesk / Service Tickets / Operations Requests for agencies with multiple office locations and staff members in the field

  • Desktop/Laptop/Network Troubleshooting

  • Mobile Devices (IPhones / Android Devices)

  • Providing user support to agency employees in multiple Office Locations

  • Safeguarding electronic Personally Identifiable Information (PII)

  • Additional relevant experience with the following is a plus:

  • SonicWall Firewall

  • VMware

  • Microsoft Dynamics SL (2015 and 2018)

  • Veeam Backup and Replication Software

  • Active Directory

  • Windows PowerShell

  • Creating Group Policy Objects (GPOs)

  • Microsoft Windows 10

  • Microsoft Windows SQL Server (2014 and 2017)

    Knowledge, Skills and Abilities Required:

  • Experience with Microsoft products, including Windows 10, Office 2016, Windows Server 2016, and Office 365.

  • Familiarity with remote communications components, including WiFi installation, Remote Desktop, VPN.

  • Self motivated, able to work independently.

  • Ability to organize, manage and prioritize multiple tasks.

  • Good interpersonal skills; ability to take direction, flexibility to respond in a fast paced office environment.

  • Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth.

    Employment Classification: Fulltime; Nonexempt

  • PHYSICAL DEMANDS: The physical demands described (attached) are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • EQUIPMENT USED : Office equipment (such as computer, telephone, fax, shredder) and motor vehicles.

  • OTHER : Must have access to a reliable automobile for travel between multiple office locations in upstate New York including Albany, Schenectady, Glens Falls, Hudson, and Plattsburgh.

    [JP1] Horizon 7 or Vsphere only?