Experience Inc. Jobs

Employment Type:

Full time

Shift:

Day Shift

Description:

Purpose

Provides tailored health education, social support, connecting to health care and community-based resources and advocates for patients and their family, with a focus on specific diseases, conditions, and populations that experience health disparities. Delivers and facilitates evidence-based programs and interventions to prevent and improve management of chronic disease. Uses a specialized protocol and curriculum to provide assessments and education to patients and program participants. Assists with data collection and interpretation to understand patient and intervention-related outcomes. Plays a key role in building individual capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, health education, informal counseling, social support, and advocacy. Works collaboratively with other health care and community-based providers to improve patient health outcomes and reduce racial, ethnic, and economic disparities in those outcomes.

G rant funded position

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Provides high-value services to patients with complex social and health needs, in clinical and community-based settings. Delivers evidence-based programs and interventions with fidelity to patients assigned to their caseload. Assists with identifying, engaging, and enrolling individuals that may be eligible for CHW interventions and evidenced-based programs. Conducts and interprets assessments to learn patients’ social needs, reduce barriers and connect to appropriate resources and services. Facilitates access to health and human services for patients through in-person interactions and coaching. Provides culturally appropriate support and follow-up to encourage behavior change and achieve health-related goals. Shares insight and expertise such as patients’ customs/beliefs with providers and works collaboratively to promote culturally appropriate services.

Process Focus: Utilizes multiple system applications for caseload management, data collection & reporting. Uses electronic health record and intervention-specific protocols for care coordination and documentation. Uses applicable resources, services, and processes to complete relevant referrals and applications in a timely manner. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborates on performance improvement activities as indicated by program outcomes & patient experience.

Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives. Serves as a liaison between health care and social service providers and patients to improve communication and coordination of services. Provides support to patients via phone and in-person interactions at patient’s home, community, or clinic setting.

Environment: Performs work in a caring, collaborative & safe manner that complies with regulatory standards. Maintains a safe, functional & organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous role-based self-development & leadership growth. Supports the professional growth of team members. Self-monitors & initiates corrections and/or seeks assistance or guidance when needed.

Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Minimum Qualifications

• High school diploma or GED.

• Must have at least one year of experience in community involvement, facilitating referrals to health/social services and supports, health system navigation such as applying for insurance and other coverage plans, and/or providing health-related education/intervention to individuals and groups with diverse backgrounds.

• Demonstrated lived experience (such as experiencing poverty, food insecurity, housing instability, substance use, etc.) and/or cultural background of the patient community in which this position will work in and/or with.

• Specialized training/certification or demonstrated substantive knowledge in a specialty track and/or evidence-based intervention (e.g., asthma, diabetes, behavioral health, gerontology etc.).

Additional Qualifications (nice to have)

Maintains CHW Certification per Trinity Health guidelines and/or State sanctioned guidance.

Physical & Mental Requirements & Working Conditions

Indirect/ Healthcare Support Services: (OSHA: Healthcare support services mean services that facilitate healthcare services.)

· Frequent clinical / patient facing work environment.

· Includes continuous work time indoors (subject to travel requirements) under temperature-controlled & well-lit conditions; may encounter occasional variable external environmental conditions.

· Includes occasional lifting, up to 30 pounds unassisted, frequent travel & use of computer; Includes continuous sitting & may require occasional extended periods of continued walking, standing, stooping, bending, pulling & pushing.

Direct Healthcare & Indirect / Support Healthcare Services: must be able to:

· Adapt to frequent interruptions, shifting priorities & stressful situations; Attend to tasks until complete, understand & relate to complex ideas & concepts & be able to remember multiple tasks & regimens extending over extended periods of time & work on concurrent tasks / projects.

· Continuously Read small print, frequent ability to hear normal sounds & voice patterns, able to give / receive instructions & other verbal communications in-person & over the phone / computer / device / equipment assigned with some background noise.

· Perform frequent manual dexterity activities & occasional grasping/handling.

· Continuous attention to maintain a safe working environment & use of available personal protective equipment (PPE).

Pay Range - $19.20- $27.85

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.”

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran