Acxiom LLC Client Managing Director, Financial Services (REMOTE) in Albany, New York
The Client Management Director owns the client relationship. Oversees and maintains a consultative relationship with the client, acting as the primary contact and partner for all Acxiom products and services. Responsible for maintaining excellent client communication at all levels of the organization. Works closely with the client to regularly review account performance, identifying and communicating opportunities for additional Acxiom support. In addition they are responsible for developing the business by identifying and selling additional services within the Acxiom product portfolio.
DUTIES AND RESPONSIBILITIES
Responsible for meeting client expectations and ensuring the client is kept fully up to date with critical activity on the account
Responsible for the development and growing existing client revenue/generating new business through value-based upselling.
Achieves contracted revenue target and incremental growth (target within account)
Responsible for account plan development
Act as the key interface between the client and all relevant Acxiom product teams.
Escalation point for status, issues, problems and feedback to client/stakeholders and teams.
Negotiate contracts on behalf of company
Responsible for managing within salesforce all records of sales, revenue, and other key account information.
Lead client-facing and internal troubleshooting efforts
Work closely with delivery team managers helping support overall business strategy , developing new business opportunities, creating quarterly business review presentations and other client needs.
Bachelor’s degree from a four-year college or university or equivalent work experience.
Previous experience in the Financial Services industry, specifically with Banking and Credit Card clients
Able to analyze problems and strategize for better solutions
Knowledgeable of sales process from initiation to close
Able to multitask, prioritize, and manage time efficiently
Solid negotiation skills and ability to build strong interpersonal relationships with clients and management
Experience in data, digital and/ or marketing services industry
Financial Services sales or marketing experience is mandatory
12+ years of experience in an account leadership role in sales, marketing or agency environment
Demonstrated ability to understand the customer’s business and align client services to client priorities and link to Acxiom value proposition.
Excellent group presentation skills.
- Up to 25%
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Who is Acxiom?
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
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Attention Colorado Applicants: This position is not located in Colorado but applications for remote work may be considered. For information about this role under CO Equal Pay Law, please contact email@example.com
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