Experience Inc. Jobs

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

The Psychiatric Safety Officer is responsible for protecting patients, visitors, employees, and hospital property by surrounding behavioral health units and the emergency department. In this role you will engage with patients and promote a safe and therapeutic environment while working with clinical teams.

The ideal future caregiver is someone who:

• Has a passion for service.

• Is professional and reliable.

• Can work well independently and as a team.

• Has excellent customer service, communication, and de-escalation skills.

Cleveland Clinic will support you as you enhance your skills and advance your career by offering tuition reimbursement and ongoing training. This role can include different law enforcement career paths with further education and certifications.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Works in collaboration with department staff (e.g. RNs, Sr. Techs, Nurse Techs, Unit Clerks) to protect patients, visitors and employees in 6100/6400 and the emergency department and other areas as assigned.

• Rounds to provide a "presence" throughout assigned areas. Promptly attends to escalating incidents and proactively identifies issues and acts appropriately to eliminate safety hazards.

• Assists in re-direction and de-escalation of patient situations. Works to prevent aggressive behavior, seclusion, and restraint by utilizing the least restrictive methods, as indicated by N.A.P.P.I., (Non-Abusive Psychological and Physical Intervention) training.

• Intervenes in patient, visitor and/or staff confrontations as appropriate using least restrictive methods, as indicated by N.A.P.P.I., (Non-Abusive Psychological and Physical Intervention) training.

• Assists staff with processing new admissions by assisting with safety search and inventory of belongings.

• Actively engages patients in therapeutic activities. Exhibits a professional image and demeanor. Utilizes interpersonal skills and customer service abilities to create a positive environment for patients and visitors.

• Deters vandalism, theft and abuse through routine patrols of 6100 and 6400.

• Supports and enforces all security policies.

• Completes required reporting in the Enforsys CAD/RMS system, SERS system and other applicable databases.

• Demonstrates understanding of emergency procedures, alarm response, evacuation and internal and external disaster plans.

• Remains in assigned area and completes all specified duties.

• The Psych Safety officer is responsible for collection and inventory of the patient valuables on both 6100 and 6400. The valuables will be placed in the patient valuables envelop with the completed form and then locked in the designated location.

• The Psych Safety officer will also release the patient valuables when the patient is discharged, and will call Security Dispatch to log the transaction. An inventory list will be completed every shift by the safety officer and will be passed on to the incoming shift.

• The Psych Safety Officer will wand every new admission to 6100 and 6400 or as requested by the staff. This will include belongings and/or the patient as appropriate. When completed this activity must be called in to Dispatch via radio to be logged.

• The Psych Safety Officers can assist only when requested by the shift lead to complete a check on patients for a security reason and report back with any suspicious activity. When completed this activity must be called in to Dispatch via radio to be logged.

• Other duties as assigned.

• Follows Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.

• Completes mandatory education and training in order to maintain organization and department-specific competencies and requirements.

Education:

• High School diploma or GED is required.

• Associate's degree in a related field is preferred.

Certifications:

• BLS from American Heart Association required within three (3) months of start date.

• First Aid training completion is required and maintained: will be provided by Cleveland Clinic Akron General in MyLearning systems.

Complexity of Work:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

• Ability to successfully complete training as required by the department.

• Strong interpersonal communication skills.

• Completes N.A.P.P.I., (Non-Abusive Psychological and Physical Intervention) training as provided.

Work Experience:

• Two years of prior experience within a behavioral health facility, corrections facility, healthcare facility or other related experience.

Physical Requirements:

• Meets the Cleveland Clinic Akron General Physical Fitness Standards upon hire and on an annual basis.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities