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The Goodyear Tire & Rubber Company IT Vendor Management - Senior Relationship Advisor in Akron, Ohio

Location: Akron, OH

Sponsorship Available: No

Relocation Assistance Available: No

Position Description:

The IT Vendor Management - Senior Relationship Advisor will develop strategies and implement best practices for managing global relationships with service providers performing outsourced IT services including software and hardware. Execute strategic plans that enable the CIO, senior IT leadership and global IT teams to optimize the relationships and performance of outsourcing vendors. Manage provider performance and delivery of outsourced IT services and track continuous improvement efforts. Create and develop relationships with new vendors in the Americas, EMEA and APAC. Collaborate with multi-functional global teams in negotiations and represents the company with its strategic outsourcing partners.

Principal Responsibilities:

  • Responsible for developing the global IT outsourcing strategy and ensuring strategic outsourcing objectives are aligned with overall strategic goals. Partner with the CIO, senior IT leadership and key internal business stakeholders to ensure outsourced IT services are meeting business needs and provides measurable input into the overall business strategy.

  • Anticipate potential issues with vendors viability and develops a risk portfolio plan. Ensure the provider portfolio is managed in alignment with risk tolerance and contract specifications for outsourced IT services. Act as the escalation point for dispute resolution with vendors.

  • Responsible for developing and leading processes to review and assess provider performance through regular performance evaluations. Upon analysis of performance and other related data, documents, develop and implement action plans to mitigate business risks. Take immediate measures to address metrics outside of established company standards.

  • Advise on best practices for managing provider relationships, including outsourced relationships, and leverage best practices to improve the value of delivery of outsourced IT services through a cycle of continuous improvement. Create strategies and processes to manage compliance.

  • Participate as core member of multi-functional global teams (Technology/SBU Leadership, Finance, Legal, Procurement) to actively lead discussions on and negotiate outsourced IT services contracts. Provide thought leadership on vendor motivations, strategic plans and market challenges to develop effective negotiation strategies.

Required Experience and Education:

  • Bachelor’s Degree in MIS, Computer Science, Engineering, Technology, Business Administration or related discipline is required.

  • Master's Degree is preferred.

  • 7+ years’ experience managing complex global IT contracts and relationships, or experience as an IT vendor managing customer accounts and relationships.

Personal Skills/Attributes/and Qualifications :

  • Proven ability to understand vendor motivation factors and sales lifecycle.

  • Demonstrated capability to bridge communications between the IT organization and its business stakeholders.

  • Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management

Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.

Click for more information about Equal Employment Opportunity laws, and for additional supplementary information.