Robert Half International IT Support Technician in AKRON, Ohio
If you want to work as a Help Desk Analyst in an innovative and fast-paced environment, Robert Half Technology might have the job for you. We need a creative with a talent for solving both routine and unique problems. This role will support local and field users in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Akron, Ohio area.
How you will make an impact:
Independently investigate and implement solutions to technical issues
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Comprehension of basic networking concepts
IT support ticketing system experience desired
Knowledge of Desktop Hardware
Hands-on experience with routers
Experience with PC Hardware
Comprehension of PC Software
Background working with Microsoft Outlook
Earlier work involving Microsoft Word
Blue Screen experience preferred
Foundational knowledge in Hardware and Software
Prior experience with VPNs (virtual private networks)
Previous experience working with Desktop Imaging
Demonstrated knowledge of Basic Network Troubleshooting
Microsoft Office 365 experience desired
Deep understanding of hardware & software installation
Good understanding of Computer Imaging
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Critical thinking, problem solving, ability to work independently
Working knowledge of user administration and bug fixing in a client server environment
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Robert Half International
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