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Digital & IT Analyst - PC & Application Support

Location : Akron, OH, United States

Job Family : Information Technology

Job Type : Regular

Posted : Jul 19, 2024

Job ID : 50615

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Job Description

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Parker Aerospace (http://parker.com/launchinginnovation) is a global leader in commercial and military aircraft and aeroengine technology. With the addition of Parker Meggitt (http://meggitt.com/) , the company collaborates with customers to enable engineering breakthroughs that lead to a better tomorrow.

Are you ready to join an industry-leading global company that believes in empowering its employees? Are you prepared to use your inquisitive nature and strong work ethic to help our team solve the world’s greatest engineering challenges?

A career at Parker is rife with rewards and opportunities. But a career at Parker is not for everyone. Finding success at Parker requires dedication and an insatiable desire to win. We seek very smart people who also have the equally impressive characteristic of humility. We solve our customer’s challenges as teams, working together to ask the questions that have never been asked before.

Parker understands that solving the world’s greatest engineering challenges requires an inquisitive and intelligent workforce, and we invest in our employees to ensure they are the best in the industry. Our global success relies on empowered employees operating in an environment that breeds ideas and solutions, and we take every possible action to ensure this happens.

The Digital and IT Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Leads limited scope projects using information technology to enable business improvement and perform critical analysis under limited supervision.

Collaborates with other Technical Analysts, Senior Technical Analysts, and end users.

Essential Functions:

· Support day-to-day user issues, and walk-ins and address issues submitted via Service-Now ticketing system.

· Support and perform system/application upgrades of software and licenses and vendor management.

· Setup new hires and help with their onboarding process

· Assist in the long term migration to standard engineering & manufacturing tools

· Assist with small to medium continuous improvement projects

· Get involved in SOX and CMMC compliance audits and actions

· Establishes and develops procedures for proper utilization of Digital and IT technology

· Assist in training and mentoring new team members

· Ability to travel as needed

· Available to provide after-hours and weekend technical support as needed

This position may be assigned (but is not limited to) one of the following key information technology disciplines and/or services:

· Application Programming

· Software Support

· PC Support

· LAN/WAN Support

· Help Desk

· Engineering Systems

· Business Systems (MSS, JDE, SAP or other related technology)

Qualifications

· Bachelor’s degree in computer science, information systems, or related area (or international equivalent)

· 2+ years related IT experience

· Proficient in Microsoft Office tools

· Excellent written and verbal communication and collaboration skills

· Demonstrated leadership aptitude, learning agility, and adaptability

· Strong interpersonal skills, relates well with all levels of the organization

· Ability to establish own priorities and adapt to changing priorities

· Demonstrates ability to manage projects

· Experience with help desk and general user issues with applications support

· Worked with ServiceNow ticketing systems or similar

· Basic knowledge in VMWare.

· Basic knowledge in server support (Win Server 2008-2019)

· Basic Understanding of Networks and Cisco Technology

· Proficient in supporting Windows 7, 8, 10 and 11 professional & Microsoft Office 365.

· Basic knowledge in SCCM, managing GPOs, and Active Directory Management

· Intune experience for setting up phones and cell phone support

Preferred Skills:

· Experience working with PowerApps or PowerBI

· SQL Server, MySQL, or Oracle database experience, a plus

· Experience working with Agile methodologies, like Azure DevOps

· Experience with VB, PowerShell, Bash, or other scripting experien ce

WORK AUTHORIZATION:

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

Additional Comments

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. Minority/Female/Disability/Veteran/VEVRAA Federal Contractor

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf