Experience Inc. Jobs

Job#: 2033880

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. *Please note that only qualified candidates will be contacted. * Position:Desktop Support Technician I Location:Akron, OH Estimated Duration:The client approximates that this project may last up to 3+ month contract to hire. However, there is no guarantee of employment for any length of time. Pay Rate Range:$20/hr. (paid weekly) Project Description:You will play a crucial role in supporting our customers and proactively identifying their needs. You will work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! Youll be the face of our operation and the go-to for what makes our company run. You will solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems Day to Day Responsibilities/typical day looks like:

• Unbox the device (laptop), Power up, install Windows updates and drivers, install any required applications
• Install, move, add and change ("IMAC") the device in ServiceNow.
• Re-box the devices
• Create shipping labels and fix to box
• Ship the devices to end-user
• Monitor calls, incidents and requests using client provided ServiceNow tool
• Be helpful, relatable, and pleasant while diagnosing and fixing customer problems.

Required Qualifications:

• 1+ of experience in Desktop Support and Customer Service (Wind10 and Office365)
• Must be self-motivated. Works well independently as well as within a team.
• Be comfortable working on-site M-F from 7:30am-4:30pm

Preferred Qualifications:

• A+ certification is a plus.

Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution

• Health
• Dental
• Vision
• Life Insurance; Short Term Disability
• Hospitalization Coverage
• Direct Deposit
• Weekly Pay Periods
• Training and Development Programs
• 401k

• Referral Program

   

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without r