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Community Health Worker (CHW) Supervisor

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

As a Community Health Worker Supervisor, you will supervise, coach and support Community Health Workers through leadership, training, mentoring and case conferencing. You will also carry a limited caseload and support patients and their social and health needs to navigate and access community resources, social services and medical systems. This role collaborates both internally and externally and will partner cross functionally with team members, including medical providers, social workers and case managers.

A caregiver in this position works 8:00AM - 4:30PM at various sites, in the community and at home (as needed).

A caregiver who excels in this role will:

• Act as a subject matter expert on CHW program workflow and care model, providing leadership, guidance, and best practice techniques to CHW caregivers.

• Carry a personal patient caseload.

• Conduct social determinants of health interviews with patients to identify needs and document appropriately.

• Develop a plan to address social determinants of health and health equity needs.

• Assist patients with problem-solving barriers to health stabilization by identifying, locating, connecting to, and navigating needed community and medical system services. This may include accompanying patients to appointments and assisting patients with completing forms to access needed services.

• Link patients to and inform them of available community resources.

• Teach patients the knowledge and skills needed to obtain care (empowerment).

• Actively build individual/client, community, and team capacity.

• Be a spokesperson and advocate for clients when they are unable to speak for themselves.

• Serve as a lead community representative by attending community coalition and workgroup meetings, making presentations on behalf of the programs and fostering collaborative relationships with community partners, community resources, health plans, and providers.

• Promote growth of Community Health Worker team members in areas of patient-centered care, education, and cross-organizational care.

• Provide continual coaching support and guidance in promoting adherence to the CHW Care Model and other evidence-based practices.

• Lead onboarding, orientation, and training of CHW caregivers.

• Assign incoming patient referrals and monitor volume of referrals assigned to CHW caregivers.

• Ensure caregivers have the needed tools and resources to achieve goals and ensure compliance.

• Work closely with the Program Director on day-to-day program operations.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's degree in social work, human services, healthcare or a related field OR four years of relevant community health worker experience.

• Two years of supervisory experience and work history demonstrating increasing levels of supervisory responsibility.

• Three years of experience in community outreach, health education or a similar role representing or supporting a local community agency.

• Valid driver's license.

• Knowledge of community resources.

• Skills: assessment, evaluation, computer, problem-solving, creativity, time management, relationship building, interviewing, information gathering, conflict resolution, leadership and communication ​

Preferred qualifications for the ideal future caregiver include:

• Licensed Social Worker (SW), licensed Registered Nurse (RN) or Community Health Worker (CHW) certification. Candidates without a SW or RN license or CHW certification will be required to complete CHW training within twelve months of hire.

• Knowledge of community health work and team-based care.

• Experience in addressing health and social service needs of vulnerable populations.

• Experience in a healthcare setting.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending and ambulating. May need to remain still for extended periods, including sitting and standing.

• Work evenings and weekends may be required.

• May need to lift boxes or carry objects.

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities